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- Flexible working locations
- Great mix of BAU and project work
- 12-month full-time contract opportunity
In this multifaceted role, your mission is to orchestrate the seamless delivery of HR services within People Connect, encompassing support for both intricate "tier 2" HR Enquiries, the information-rich "tier 0" intranet, and external workforce queries. You'll be the catalyst for turning strategic visions into operational realities, driving continuous improvement, and fostering a culture of innovation. Your role also involves mentoring and nurturing skill development, elevating our partners' capabilities, and promoting cross-skilling within our dynamic team.
What you'll do
- Facilitate HR services alignment with the People Culture & Advocacy (PCA) delivery model, supporting complex "Tier 2" complex queries, "Tier 0" intranet queries, and external worker database queries
- Collaborate with partners to maintain efficient "Tier 1" HR service delivery and operations delivery to Tier 1 and serve as escalation support for relevant people processes
- Contribute to impact assessments and delivery of prioritized PC&A strategic initiatives and priorities
- Proactively engage in risk and incident management, including audits, root cause analysis, and compliance management
- Identify and implement opportunities for streamlining and improving standard operating procedures, processes, and templates, while also supporting brilliant customer experience across the service delivery model
What you'll bring
- Bachelor level degree in Business, Human Resources or other relevant foundational discipline (desired)
- 2+ years' experience in HR/client facing operations
- Strong process knowledge and continuous improvement mindset
- Complex problem solving / design thinking
- Operational risk management
What we can offer
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
- Discounts and offers on a range of retail favourite stores as well as banking and insurance products
- Give back to our communities with payroll giving, donation matching and paid volunteer leave
- Invest in your brighter future with ongoing study support and career development programs; and
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
Employee benefits | Suncorp Group
