People Services Lead

About Us and Our Culture

Jemena is an Aboriginal word meaning ‘to hear, listen and think’ and our business has evolved over nearly 200 years! Our origins go way back to 1837 when The Australian Gas Light Company was established. Pictured here is an original gas streetlight in Sydney, lit by us, many years ago. We are an Australian energy company who owns and operates over $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with essential services every day. 

We focus on being fun, supportive, collaborative and forward thinking people at Jemena. Be part of a forward thinking culture with genuine people leaders that encourage your growth, continuous improvement and new ways of working. We empower our people to reach their potential. Prioritising our employees’ wellbeing, equal opportunities, along with empowering a fully diverse and fulfilled workforce is key. 

Our people are our greatest asset so having various flexible working options, remote working, paid parental (primary & partner) leave and leave purchase plans amongst many other benefits, is a key foundation to our success. We also have an array of well-being options to support our people. Jemena & Zinfra are certified as a Family Inclusive Workplace. We are also an endorsed employer of Work180 – Jobs For Women. We are passionate about what we do, and we are proud of who we are. 

An overview of our role:

The People Services Lead will be instrumental in ensuring the efficient running of our People advisory function and in establishing 'best practice' standards within the team. Reporting directly to the People Services Manager, this role will involve leading and coaching a team of People Advisors, managing pipeline of cases, driving process improvements, and upskilling the team to deliver exceptional employee experience. The People Advisory team serve as the first point of contact for leaders and employees regarding all matters relating to the employee lifecycle. Collaborating with the wider People community, this role will be instrumental in evolving the operating model and enabling our leaders and employees to self serve. Amidst the high volume of queries, the Lead ensures a positive work atmosphere through transparent and clear communication. If you are an established HR professional looking to build a high performing team, we'd like to hear from you.

Key Responsibilities:

• Build and embed a high performing customer centric culture
• Develop and implement 'best practice' strategies to enhance the employee experience
• Consistently upskill the team to deliver exceptional People advisory services
• Monitor cases, SLAs, and establish goals to optimize service delivery
• Facilitate and manage change initiatives within the People Services function
• Serve as the escalation point for problem-solving and conflict resolution
• Conduct relevant checks and audits to maintain compliance and quality standards
• Continuously review opportunities to enhance team performance and streamline processes

Qualifications and Experience:

• Bachelor's degree in HR Management, business administration, or a related field
• Proven experience in HR leadership roles, ideally within a People Services/ Shared Services environment
• Solid understanding of Success Factors and ServiceNow or similar systems
• Excellent critical thinking and problem-solving skills.
• Demonstrated ability to effectively engage with stakeholders at all levels of the organization.
• Experience in driving change management initiatives.
• Exceptional conflict resolution and negotiation skills.
• Prior experience in conducting internal audits and performance reviews.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

We provide you:

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture 
• group benefits galore for all employees!
• genuine focus on work / life balance

Diversity, Inclusion and Belonging

We understand and value the multiple strengths and contributions of a diverse workforce, the ability hybrid where possible, and our Reconciliation Action Plan is demonstrated commitment to employment, business, and partnership opportunities with Australia’s First Peoples. We actively encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and LGBTQIA+.  When you join Jemena, you become part of our diverse, inclusive and passionate team, where you can be your committed self.  

Recruitment Process:

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.