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- Great opportunity to lead talented teams within Insurance Technology
- Manage Claims Platform squads to successfully achieve delivery of tech products
- Brisbane, Sydney, or Melbourne location
About the role
Welcome to a place where you can chase real progress and drive real change. And that includes your own career. As the Platform Delivery Manager, you will orchestrate the collective delivery activity within the Claims Platform as well as other Platforms and take responsibility for managing work, pipeline planning and delivery across Squads.
The Platform Delivery Manager will work closely with the Platform Lead to plan for and deliver outcomes and manage the backlog at the Platform level. They work with Product Owners to prioritise and refine their backlogs into meaningful objectives to drive high performance and co-ordinate interdependencies between squads.
What you'll do
- Co-ordinate delivery across squads in a platform and ensure outcomes are delivered
- Maintain roadmap and quarterly planning and support work breakdown and delivery planning
- Ensure operational needs are understood and prioritised appropriately
- Establish metric/performance reporting and track performance
- Proactively engage operations teams to resolve incidents, problems, or poor performance
- Co-ordinates individual Squad plans into building a single Platform Plan
What you'll bring
- 5+ years in Technology in a comparable leadership role
- 5+ years project management experience across a diverse range of technical domains
- Excellent knowledge of IT service principles including ITIL, process tools (ServiceNow) and frameworks
- Experienced in various project management disciplines - ITIL, PMBOK, Agile
- Good knowledge of Partner and Service Level Management processes
- Previous experience in leading teams in a distributed model
What we can offer you
- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs
About Suncorp Group
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you're guiding people through life's biggest moments or providing them with support in times they need it most, you'll be driven forward by our shared customer obsession and supported at every step of the journey.
