Pool Operations Supervisor (Duty Manager)

The Pool Operations Supervisor (Duty Manager) has the responsibility for the overall operation of the facility and assumes total responsibility for the Centre in the operational absence of the Aquatic Operations Officer or members of the Centre Management Team. The Pool Operations Supervisor (Duty Manager) will be proactive in providing leadership and direction to all staff ensuring that all areas of the Centre are operating efficiently and with the highest possible level of service.

About You:

• Good oral and written communication
• The ability to gain the support and co-operation of others
• The ability to remain calm when dealing with complex issues
• The ability to project the highest levels of customer service

Accountability and Extent of Authority:

• The safe and efficient operations of the facility within legislative guidelines. Coordinate the use of emergency equipment in instances requiring its use
• Supervise the safe use of the facilities and promptly identify and action potential issues which may cause injury or illness to staff or patrons
• Ensure daily booking and operational schedules are implemented to ensure customer needs are met
• Ensure prompt resolution of customer complaints and review feedback to continually improve processes and service
• Ensure that all supplies and assets are stored securely and properly accounted for
• Ensure compliance with the Centre’s Emergency Management Plan including carrying out duties as facility Chief Warden
• Provide team leadership and supervise the performance of direct reports by setting work objectives, assessing performance and providing feedback, development and coaching to develop staff capabilities and meet work objectives
• Ensure the prompt reporting and action of maintenance and cleaning issues and escalate where required

Management:

• Assist the Aquatic Operations Officer in the management of the facility in accordance with operational practices, quality systems, legislative regulations and industry guidelines
• To ensure all appropriate reporting procedures are followed
• Coordinating events across a broad spectrum of aquatic disciplines while maintaining leisure facility operations for local community user groups
• Identifying and providing timely solutions for a diverse range of operational incidents or issues that arise within the Aquatic Centre
• Managing risk and safety of patrons, clients and tenants in a public venue and ensuring the efficient deployment of employees in the Centre based on day-to-day priorities
• Comply with the facility procedures for safety, training, purchasing, document control, quality audits, corrective and preventative action and customer complaints

Programs:

• Liaise with user groups and Centre program leaders to direct and coordinate to ensure that the Centre is set up for programs as required

Staff and Training:

• To effectively monitor and supervise operational staff and ensure adequate safe pool supervision
• Ensure staff carry out their delegated responsibilities safely and competently
• Participate in regular in-house training sessions
• Maintain currency of qualifications relevant to the position

Operations:

• Conduct regular facility inspections to investigate potential cleaning, safety and other issues that may require attention
• Assist staff and customers in areas of high demand and cover breaks when required
• Respond to plant and building emergencies, and act as Chief Warden as required
• Ensure checklists are completed and signed off

Other:

• Contribute input to additional Company projects as required
• To perform other duties as directed by the Aquatic Operations Officer or other member of the management team
• Knowledge of general building maintenance requirements
• The ability to assist others in performing work by providing motivation, guidance and direction
• The capacity to train others
• The ability to set priorities, manage time, co-ordinate resources and monitor performance
• An ability to negotiate solutions to problems Interpersonal Skills
• Good oral and written communication
• The ability to gain the support and co-operation of others
• The ability to remain calm when dealing with complex issues
• The ability to project the highest levels of customer service