AddressAbout us
Northvale Dental is a young family dental practice that focuses on putting patients first and providing them the best care using our modern digital technology and state of the art dental equipment. We have a beautiful clinic to work in, with a supportive team that has a great vibe and passion to grow and improve. We are looking for a committed individual who excels at customer service skills, communication and leadership qualities to help us expand and become one of the best dental practices in our local area. If you believe you have the experience in management and customer front-facing skills, whether it be in dental, medical or retail, this may be a great long-term opportunity for you.
Qualifications & experience
- Previous experience in a management and/or high-level practice administrative position
- Experience in financial management, accounting systems and reporting processes
- Experience in payroll systems and legislated employment conditions
- The ability to demonstrate and encourage leadership and teamwork
- Experience in excellent customer service
- Excellent communication and documentation skills
- Previous experience with our dental practice software Exact preferable
- Working knowledge of Windows-based software systems e.g. Word, Excel
- Working rights in Australia
Tasks & responsibilities
- Meet and greet patients, customers, suppliers and practice staff
- Manage all incoming phone calls and communications for the practice
- Schedule patient appointments and perform follow-up confirmation communication
- Process payments, health insurance rebates and other claims
- Preparing and checking fees for accuracy, including but not limited to, ensuring fees are allocated to the correct patient and provider
- Work collaboratively with practice staff to develop and maintain practice policies and procedures and oversea day-to-day practice operations
- Ensure consumables and equipment are kept stocked and maintained to standard
- Coordinate staff employment and rosters, including leave cover, and the interviewing and hiring of staff
- Conduct regular staff training, meetings and appraisals
- Responsible for upholding and building upon the safety, quality and culture of the practice, consistent with the values of the practice
Benefits
- Work alongside a young, hard-working, loyal and vibrant team that are passionate about delivering exceptional patient care
- Work alongside our principal Dr Safinah who is committed to guiding and supporting the right candidate to reach their potential and own the practice management role
- Work in one of the most beautiful dental practices in Melbourne's suburbs
- Enjoy work-life balance (potential to work only weekdays)
