Practice Manager - Virtual Gp

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

The Opportunity 

We are seeking a skilled and experienced Practice Manager to join the team, overseeing the operations of our Virtual Telehealth GP service. We have developed a reputation for outstanding patient experience courtesy of our experienced and engaged GPs who deliver the service. The purpose of this role is to maintain and solidify this reputation by successfully managing operations of our Virtual GP service as it grows. 

Working closely with the Ventures Team, Senior Medical Advisor and Senior GPs, key responsibilities include:  

• Ensuring the Virtual GPs have the operational efficiencies and support required to excel in (and enjoy!) service delivery. 
• Providing subject matter expertise to the operational realities of these changes in the primary care environment, as well as implementing and monitoring changes. 
• Ensuring a positive patient experience by managing patient inquiries, scheduling appointments, handling patient complaints or concerns, and maintaining patient records securely and confidentially.  

• Promoting and driving initiatives to improve efficiency, clinical quality and productivity.  

This is a permanent full-time position with the option to work from home or any in of our offices in Australia, or mix of both!  

About you 

With proven experience in healthcare management, ideally within a Virtual/online healthcare setting or GP Practice, you can bring expert knowledge of Medicare billing, accreditation standards and telehealth regulations relevant to GP services in Australia. 

Using your strong leadership experience and interpersonal skills, you know how to build strong relationships, optimise and uplift operational performance and are familiar with managing change and growth within a business.  

Proficiency in practice management software, telehealth technology and understanding of workforce management will also be essential.

Our much loved perks 

• Private Health Insurance subsidy of up to 35% and discounts on Travel, Life, and Pet Insurances  
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer. 
• Opportunity to lead and innovate in a rapidly growing telehealth practice, contributing to improved access to healthcare services for patients across Australia.  
• Professional development opportunities, including participation in conferences, workshops, and leadership training programs. 

A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

To start small and impact bigger.