Practice Manager

Veterinary Dermatology Specialists have an exciting opportunity for the right person to join our team as Practice Manager.

About us:

We are a privately-owned specialist veterinary dermatology practice whose core purpose is to provide clinical excellence to pets and their owners in Western Australia. Our vision is to be the Dermatology practice that stands out from the rest by adhering to our core values of innovation, passion, integrity, care & dedication.  As a team of passionate professionals, we are looking for a Practice Manager who will share our values.

As Veterinary Dermatology Specialists continues to grow and evolve, we are looking for a full-time Practice Manager who is a hard-working, well organised, and highly motivated individual that welcomes new challenges. You will be focused on patient experience and have strong administrative, organisational and leadership skills.

About the role: 

Key duty: Effectively manage the daily operations of Veterinary Dermatology Specialists in conjunction with the clinic Directors.

Your main responsibilities:

• Team communications & Human Resources management: 
  • Maintaining the practice ‘ethos’ by communicating plans to staff members, ensuring that standards are maintained whilst promoting a cooperative working environment
  • Coordinating meetings 
  • Generating and ensuring compliance with rostering, timesheets, payroll, leave entitlements, recruitment, training and HR processes and procedures 
  • Supporting the team to attain their goals through individual development reviewing & feedback, structuring professional development training & performance management
  • Recruitment and induction of new team members
• Client liaison: 
  • responsible for ensuring the practice maintains a client focus
  • responsible for resolving any client issues which do not relate to clinical matters
• Financial management:  
  • monitoring client account, managing debt, negotiation of any purchases, getting the best deals on behalf of the practice and planning for any requisite audits.
  • Inventory management: overseeing & settling supplier invoices/statements 
  • General business record-keeping, document composition and end-of-month reporting
• Marketing & Public relations: 
  • Marketing the business and promoting products and services      
  • Social media management and website maintenance 
• Ensuring legislation compliance through implementation and development of Work Health and Safety policies and procedures
• Implement, manage and improve processes/procedures in the practice to make them as efficient as possible allowing staff to focus on our clients and patients
• Coordinating equipment & physical resources’ repair and maintenance

Our ideal candidate will possess:

• Previous experience in Veterinary Practice Management: the veterinary Practice Manager will be responsible for the operation of the practice as a business
• Strong leadership and interpersonal skill skills: ability to motivate employees and keep the clinic operating smoothly so that patient care continues to be of the highest quality
• A ‘can do’ attitude and pride themselves on their attention to detail
• Ability to be a clear and concise communicator and loves to build a great team
• A demonstrated proficiency for managing multiple stakeholders including: referring veterinarians, suppliers,  pet-owners and animals 
• Excellent written and verbal communication skills 
• Effective time management & organisational skills 
• Punctuality and reliability
• Agile problem solver
• Proficiency in IT: Full Microsoft suite, Ezyvet Veterinary Software

Why Join Us?

At Veterinary Dermatology Specialists, we’re proud of our friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons. The Veterinary Dermatology Specialists team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include –

• Competitive salary
• Generous discounts within the Veterinary Dermatology Specialists business for your own pet (including diagnostics, animal food, medications). 
• Extension of the generous discount offered by all other specialty veterinary departments at Perth Veterinary Specialists.
• Professional development through the Lincoln Institute of Business Leadership
  • Paid interstate travel and hotel accommodation for professional development. 
• Paid training and membership to become Fear-Free Certified©

To be considered for this role, please submit your application to *****@vetdermspecialists.com.au with the following documents:

1. Current CV
2. Detailed cover letter outlining how your practice management experience can contribute to our established practice.

We reserve the right to close applications when a suitable candidate is found. Only applicants shortlisted for interview will be contacted.