Practice Support Analyst

Myob

To liberate accountants by halving the time you spend on compliance and admin.

MYOB (meaning mind your own business) is an Australian multinational corporation that provides tax, accounting and other business services software to small and medium businesses. 

The Opportunity Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Practice Support Analyst team and provide timely, efficient, and accurate support for our customers.

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

• ✍🏼 Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🎙 Verbal communication
  

  Speaks clearly to convey information effectively to a target audience