AddressGrimshaw is an internationally recognised architectural practice with over 500 employees throughout our offices in London, New York, Dubai, Melbourne, Sydney and LA. Grimshaw is dedicated to working closely with our clients in the design of its buildings and environments to deliver projects which meet the highest possible standards of excellence and that inspire and transform our communities.
Grimshaw Architects is currently seeking a friendly and energetic IT Support Analyst to join our vibrant and creative Melbourne studio. This permanent position is an exciting opportunity for an individual to become a key player in supporting and enhancing the IT infrastructure within our energetic work environment.
We are looking for a proactive, confident communicator with at least 12 months of experience in IT, a formal qualification in a relevant discipline, and strong technical and problem management skills. Familiarity with CAD software and Adobe products is desirable.
At Grimshaw, we foster a culture of creativity and innovation and offer a competitive salary package. We are committed to diversity and encourage all interested applicants with the right to work in Australia to apply.
Responsibilities include:
- Level 1 & 2 helpdesk support, monitoring, and ticket management.
- Updating end user documentation.
- Auditing corporate hardware & software.
- Maintaining IT assets and asset databases.
- Test and deploy new EUC hardware.
- Troubleshooting hardware issues.
- Troubleshooting Windows OS and Software issues
- Maintain meeting room technology.
- User account management for Active Directory/Office365.
- Troubleshooting issues related to Office365, MS Teams, Zoom, Adobe, Okta and Intune.
- Support of CAD software applications (Autodesk, Rhino, Enscape, etc).
- Assist with the delivery of other IT related projects.
- Stock management and ordering of office peripherals.
- Deployment of Software using automated tools (Intune, PDQ etc).
- Participation in occasional out of hours support tasks and weekend upgrades/maintenance tasks.
Required Skills:
- Formal qualification in a relevant discipline
- Minimum 12months experience in IT.
- Experience administering Windows 10.
- Laptop/Desktop support experience.
- Strong technical skills.
- Strong problem management skills.
- Basic Networking skills.
- Ability to work into a global team.
- Excellent customer service skills.
- Willing to learn.
- A ‘can do’ attitude.
Desirable:
- Familiarity with CAD software (Autodesk, Rhino, Microstation + Plugins)
- Familiarity with Adobe products and suite.
Our employees are offered opportunities for continuous learning and development in an environment that is both challenging and rewarding. We also offer several employee benefits and host various social events and activities.
Please include a cover letter and resume clearly outlining your suitability for the role.
Grimshaw is an equal opportunities employer. We welcome people from all backgrounds and recognise that to be successful, we need to create an inclusive environment where everyone can realise their potential and succeed
Please note that due to a large volume of applications we receive, only shortlisted candidates will be contacted.
We request no Recruitment Agency inquiries.
