Address
Form of workConnect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities.
Growing every day, with opportunities bubbling at every corner, Connect2Care is invested in delivering best-practice therapy to its clients. We also want to ensure their therapists feel satisfied & motivated to come to work every day.
Our team is a beautiful group of like-minded individuals working together to fulfil the same mission; to empower people to reach their personal goals.
The Role
This person will be responsible for assisting our Operations Manager within the administration team and assisting with practice and office management at our Yeerongpilly site in Brisbane.
The Practice and Administration Manager will be required to work closely with the administration team and therapy staff to ensure optimal service delivery & management of administrative tasks.
This position is a combination role of practice administration, along with assisting therapists in managing client relationships with key stakeholders of the NDIS. Our administration staff work with key stakeholders, client queries, intake and bookings. They assist with non-clinical work within the NDIS space.
Connect2Care will train the appropriate candidate in the scope of the NDIS, giving them the knowledge needed to provide appropriate assistance to therapists & clients. The successful candidate will:
- Be an all rounder, under the operations manager, managing day to day operations of the administration team
- Ensure smooth day-to-day running of the Brisbane office
- Be responsible for induction & training of new staff
- Proficiently manage phone calls & emails
- Improve efficiencies with current software
- Improve knowledge & education around NDIS queries
- Work closely with the therapy staff & team leaders to ensure service delivery to clients is optimal
- Be the front line to all client/key stakeholder queries
- Answer inbound calls & offer high-end customer service
- Operate the company booking system
- Manage query stage enquiries, initial appointments, interpreters, NDIS paperwork & all other client management
- Liaise with clients, their families, & key stakeholders for those living with disability
- Work with Microsoft Office 365 & other Connect2Care software
This role presents a unique opportunity to make a significant difference in the lives of others, resulting in one feeling mightily rewarded by their work.
To apply for the role, you will need to have or be able to obtain the following:
- Experience in administration management (desirable)
- Experience working within the NDIS (highly desirable)
- Working with Children Check (WWCC or Blue Card)
- NDIS Worker Screening Check
- Evidence of COVID-19 vaccination (or valid exemption)
- Police Check & International Police Check (only applicable to individuals who have lived overseas)
- High IT literacy with experience in Microsoft Office 365
At Connect2Care, we don't just look at your qualifications; we look at the person, ensuring you are the right fit for the role & company.
Connect2Care fiercely believes that happiness is the key to success.
Knowing this, we place significant value on an exceptional work culture & a healthy work-life balance, hoping that our therapists love what they do! An open-door policy and ongoing opportunities to provide feedback on ways the company can improve are just examples of how the Connect2Care leadership team engage with their therapists to ensure they feel satisfied and appreciated within their role. We listen, we respond, & we act!
Additional benefits of working at Connect2Care include:
- Benefits, discounts & rewards with premier retail & service partners
- EAP (Employee Assistance Program)
- Clearly defined career progression opportunities
- Necessary hardware & tools
- Annual leave loading included
- Opportunity to learn and be supported by a large administration team as well as a multidisciplinary team
- Guest speaker events covering interesting & relevant topics
- Social events, including team building & well-being activities
- Unlimited drinks & snacks at all offices
The Application Process
Alternatively, if you would like to have a private and confidential conversation with someone from our Recruitment Team, please call 1800 950 288.
