Administration Manager / Practice Manager

Administration Manager – Icon Cancer Centre Toowoomba

Oversee the Administrative Team for our comprehensive oncology treatment site in Toowoomba
  

• Lead a team of Medical Administrators at our well-established and Toowoomba Centre, with Great Support from our Site Manager, Radiation Therapy Manager & Nurse Manager
• Join a Rapidly Expanding Company with Career Advancement Opportunities
• Attractive REM, Generous Yearly Professional Development Allowance, Novated Lease Program
• Permanent Full-Time, Monday-Friday

  
Who might best suit this opportunity?
  
Our centre operation is busy, efficient, and extremely rewarding. Our patients are at the heart of what we do, and the support the administration team provides to our patients, large cohort of oncology and haematology specialists, nurses & radiation therapists is what allows us to provide the best cancer care possible. If you have a background in practice management, day hospital / ward management and team leadership – we’d love to hear from you!
  
Learn about our Toowoomba centre: https://iconcancercentre.com.au/centre/toowoomba
  

About Icon

Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into Asia and New Zealand. With over 1400 employees, our Australian cancer services division is made up of 6 day oncology hospitals, 24 radiation oncology centres and 8 comprehensive centres, integrating medical oncology, haematology and radiation oncology services under one roof.  The group also encompasses chemotherapy compounding services and pharmacy, offering a uniquely comprehensive suite of services for cancer patients.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

  
About the Role:
We are seeking an experienced Medical Administration Manager to join our cancer care centres in Toowoomba. This role reports to our supportive Site Manager and is responsible for leading our medical day hospital administration teams, and radiation therapy unit administration team. This role requires close coordination with all disciplines, including our Visiting Medical Officers.  This is a varied role which includes team management, billing, coordination of multiple VMO practices, data entry and auditing, rostering, site maintenance, training and development and oversight over all other daily activities. This role will operate in a permanent full-time capacity, during clinic hours (Monday to Friday).
  
Key Responsibilities:

• Offer a warm, safe and supportive environment for both staff and patients
• Support and lead the administration team through daily tasks and responsibilities
• Audit and evaluate current practices and workflow to ensure compliance and best practice
• Meet organisational KPIs and targets for the administration team
• Exhibit effective communication skills with all staff, patients and carers
• Establish strong working relationship with the Site Manager, VMOs and staff
• Build positive relationships with other/hospital departments and the wider professional community
• Assist in recruitment of administration staff and subsequent training and skill development
• Rostering of the administration team to fit workload
• Facilitate succession planning within the administration department by fostering leadership development and identifying gaps in skill
• Implement practice changes and quality improvements seamlessly within the team

  
About the person we're going to hire:

Icon is committed to providing exemplary patient care to the community. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites. If this sounds like you, we'd love to hear from you.
  
Skills & Experience:
  

• Experience supervising and leading teams in a health environment
• Experience and knowledge of the private health fund claiming processes
• Demonstrated commitment to customer service and successful development of long-term relationships with external and internal customers
• Advanced knowledge of Microsoft applications including Word, Excel and Outlook
• Advanced knowledge of all patient billings i.e. Medicare, DVA and private patients
• Knowledge of legislative requirements in a health care setting (desirable)
• Qualification or training in management and leading teams (desirable)

A few of our benefits:  

• Access to novated lease options via our partner RemServ: e.g., Pay for personal car, rego, insurance, fuel & servicing with before tax earnings, potentially saving thousands!
• Lucrative company-wide Rewards Portal: Discounts & Cash-Back across Experiences, Travel, Dining & Shopping (Save 4-5% at Woolworths, 10% of Booking.com!)
• Employee Assistance Program: Confidential external counselling & support service. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories
• Access to paid parental leave and the ability to purchase annual leave  

  
Excited to join us?  
 
At Icon, build relationships that matter. Apply Now because At Icon, You Can.  
  
Visit https://icongroup.global/en/careers/our-people/stories/ to read the stories of our incredible people.  
Want to know more about the role? Reach out to Alex Cambridge (Icon Talent Acquisition Advisor): **************@icon.teasm
 
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.