Pre-Sales Solutions Engineer

JOB TITLE: PRE-SALES SOLUTIONS ENGINEER

Reports to: Pre-Sales Solutions Lead / Head of Client Services

Purpose of Position:

As a key role within our business, you will identify and evaluate our client’s technical challenges and

requirements. They will translate issues into solutions, leveraging years of expertise on how IT can support

client’s, leveraging software, hardware, infrastructure, networking, and cloud solutions. Working closely

with our Engineering & Projects team, they will design, quote, and propose technical solutions with a range

of internal and external stakeholders. They will also provide technical support to our Sales team.

Main Duties and Responsibilities:

• Focus on bringing best practice and design to new and existing clients and opportunities.
• Assist with the development of initiative and technology roadmaps and strategy; based upon
• requirements from all areas of the business.
• Be a technical contact point for the sales team and process in delivering sound technical
• solutions and proposals. Be available for client meetings to identify design and final solutions;
• Analyse the technical requirements of a new project, conceptualize design, identify appropriate
• technology solutions for the project and contribute to project planning and estimation within the
• project constraints;
• Ensure timelines internally and customer facing are clear and communicated. Update teams and
• clients of any delays or designed set backs in delivery of quotations and projects status.
• Attend meetings with existing and prospective clients to identify opportunities and bring
• together necessary resources to pursue them;
• Assist with technical project scoping, management, and delivery;
• Design and deployment of new infrastructure solutions and enhancements to existing solutions;
• Prepare current / future solution architecture documentation and maintain in an architecture
• repository to help ensure it is an accurate reference.
• Always act in a professional and secure manner with all client information and Comwire IT
• delivery.
• Proactively learn and remain current and accredited in key platforms and systems in the
• business.
• Coordination with third party vendors and solution providers to either coordinate project
• deliverables or resolve product issues for our clients’ systems;
• Experience troubleshooting and creating a solution for issues relating to the following:

o Networking, Firewall, Printing, WiFi and cloud issues

o Windows Server, Active Directory

o Microsoft 365, SharePoint, Azure, MS Teams

o Backup and Disaster Recovery Technologies

o Windows & MAC operating systems

o Cyber Security Applications, physical and virtual

o VoIP Technologies

Other Duties

• Documenting, reviewing and updating knowledge base and technical support to reflect current technical information on process or product to improve our technical standards;
• Mentoring support and leadership to the greater technical team.

Skills & Competencies

• Customer Service Focused: Committed to providing exceptional customer service across all
• channels – written, phone and face to face.
• Technical & Commercial Acumen: The ability to design and provide technical solutions that are
• also commercially appropriate.
• Communication: The ability to communicate clearly and concisely, varying communication style
• depending upon the audience.
• Time management/Organisation: Accomplish objectives effectively within time frame given and
• carry out administrative duties within portfolio in an efficient and timely manner.
• Attention to detail: Excellent attention to detail and written skills when communicating with
• others, both internally and externally.
• Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
• Solutions Focused: The ability to think outside the box, to not only resolve the escalated issue,
• but the root cause of the problem always having solutions focus.
• Ability to work under pressure: Adheres to tight timeframes if and when required
• Transparency: Communicate freely and effectively and is open to feedback on performance. 
• Approachability: Receptive to others' views and happy to assist other employees when needed 
• Passionate: Encourages others and always brings their best self to work.
• Accountable: Owning situations and outcomes.

Technical Skills & Experience

• Previous MSP, service desk, or vendor related experience (essential)
• 3 years’ experience working in a similar / professional role (essential)
• Excellent written and interpersonal skills to specifically assist with proposals (essential)
• IT Qualification (Computer Science, Computing or Engineering) (essential)
• A current driver's license (essential)
• Microsoft Server Qualifications and experience (highly desirable, not essential)
• Working knowledge of Office 365 (SharePoint, Teams, Admin Portal and Directory Sync)
• (essential)
• Network Services (essential)

o LAN Networks (Switching, Routing, VLANs)

o WAN and SDWAN Networks (Firewall, Routing, VPN)

o Ordering, scoping, and provisioning new internet and connectivity requests

• Industry certifications from Microsoft, Cisco, Fortinet, VMware (highly desirable, not essential)
• Experience in Hyper-V, VMware, Azure and/or AWS (highly desirable, not essential)