Precinct Conference & Events Coordinator

Company Description
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.
Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.
Job Description
Reporting to the Precinct Conference & Events Sales Manager, the Conference & Events Coordinator is responsible for developing and maintaining effective relationships to ensure customer satisfaction. Meeting the needs of contracted conference and residential business from compilation of business event order through to on-site management of the event and appropriate event follow up. Assisting Sales Leadership team as required
The role includes, but is not limited to;

• Be responsible for coordinating events which includes liaising with the client, preparing & distributing banquet event orders and following the hotel billing and follow up procedure
• Conduct and host site inspections with clients & suppliers including follow up.
• Build relationships with contracted clients and upsell additional products and services.
• Liaise with the Hotel operational teams to ensure exceptional service & successful events are achieved.
• Responsible for pre-event and post event invoicing. Post event invoices to be issued next business day of event completion.
• Handle incoming telephone calls and follow through using own initiative.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Coordinate and host familiarisation and site inspection activity including follow[1]up.
• Maintain effective communication with the Conference & Events Manager providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities.
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Adhere to Hotel’s rate structure with variations approved by the Conference & Events Sales Manager
• Use of Delphi to accurately record all client requirements including all related block activities.
• Relay any relevant information to management and operations team

Qualifications

• Minimum 2 years experience within the Conference & Events sector with exposure to reactive/proactive sales
• An understanding of the Hotel's property management system an advantage along with Microsoft Office Suite
• Ability to work ocassional weekends as required by client or organisation
• A ‘can-do’ attitude and the drive to go above and beyond to create unforgettable experiences for our clients.
• Exceptional organizational skills, meticulous attention to detail, and the ability to manage multiple clients at the same time.
• Strong organizational skills with the ability to effectively prioritise.
• Strong focus and passion for hotel operations.

Additional Information
What we can offer you

• Fast track career progression.
• Accor discounts on F&B and accommodation worldwide.
• Discounted meals and beverages.
• Reward programs.
• Flexible working hours.
• Generous ‘refer a friend’ incentives.