Primary Care Engagement Officer

• Located in Mackay
• Contract to 30 June 2025
• Salary Sacrifice options including up to $15,900 for living expenses
• Flexible Work Arrangements available

The Primary Care Engagement Officer is responsible for supporting the operational delivery of Northern Queensland Primary Health Network (NQPHN) commissioned programs and Primary Care Engagement initiatives. This includes supporting the development, implementation, and evaluation of programs within Primary Care that build capacity and capability for positive patient outcomes. The Primary Care Engagement Officer will be informed and guided by key NQPHN documents including but not limited to the Stakeholder Engagement Framework and Strategic Operational Plans

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

The successful candidate will be able to:

• Deliver activities and interventions that provide capacity and capability enhancement to Primary Care providers, general practitioners (GPs) and their teams.
• Support integration across the health sector, specifically connecting primary health and tertiary care sectors, utilising current and emerging technology and systems to improve the provision of services.
• Support Primary Care digital capabilities and enhancement, including the utilisation of My Health Record.
• Support the delivery of the NQPHN Primary Care Clinical Data program that utilises continuous quality improvement processes for practice improvement and enhanced patient outcomes. 
• Support the development of relationships with peak bodies and Primary Care providers to ensure collaboration in the development, delivery, and implementation of new models of care that are ready to transition into Primary Care practices.
• Work as part of a functioning, geographically diverse team to assist the organisation to achieve its strategic objectives.
• Undertake administrative tasks to design and develop resource materials required for the program and ensure distribution as appropriate.
• Support internal and external quality improvement initiatives, identifying issues in common, and use this to build innovative solutions.
• Support commissioning activities (as required) including contract management across the region in consultation with internal and external stakeholders. 
• Represent NQPHN on relevant committees, advisory groups, and at events as they relate to the role and organisational objectives. 
• Work in a financially responsible manner, providing support for the reporting and budget management activities across relevant programs. 
• Provide support for reporting requirements by collecting, collating, and communicating the relevant data required to meet the obligations of NQPHN. 
• Identify and report opportunities, gaps, and potential or emerging issues.

Key selection criteria

• Tertiary qualification in a health related or human services discipline, or a relevant certification (VET qualification) and/or at least two years’ experience in a Primary Care role. Significant frontline experience working in general practice or in Primary Care would be desirable and equal to a tertiary/VET qualification.
• Understanding of opportunities and challenges for the primary health sector in the North Queensland region. 
• Understanding of the technological and digital systems that support Primary Care in Australia or the ability to develop these skills.
• Ability to conduct networking and stakeholder engagement within the primary health sector across the NQPHN region and to identify and refer stakeholder dissatisfaction to the relevant senior officer.
• Experience in working as part of a multi-disciplinary and multifaceted team within a community engagement context. 
• Demonstrated interpersonal, communication (verbal and written), and negotiation skills.
• Ability to prioritise and meet deadlines in a high demand work environment.
• Ability to work with diverse communities including Aboriginal and/or Torres Strait Islander peoples, and Australian South Sea Islanders in our region.
• High level of skills and experience in utilising the Microsoft Office Suite, including Microsoft Word, Outlook, Excel, and PowerPoint.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you. NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

About Us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au

Your application should include:

• cover letter including response to the key selection criteria (no more than four pages)
• your resume.

For further information on this position and to view the position description, please select the ‘Apply’ button or email ***********@nqphn.com.au

Applications close Thursday 8 February 2024.