Principal Service Manager - Sdpr Program

Employment Type: Full Time – Permanent Opportunity to work from our many offices across Chatswood, Charlestown or St Leonards   40 hour working week, with flexible work from home options available   Attractive salary, $161,042 – $180,143 per annum + SuperManage operational SDPR service delivery activities About Single Digital Patient Record (SDPR) Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW.  The Single Digital Patient Record (SDPR) program will provide a highly secure, holistic and integrated view of the care a patient receives across the New South Wales (NSW) public health system. It will transform the digital systems that NSW’s public healthcare workers use every day to deliver care. The SDPR is a next generation integrated electronic medical record (eMR), laboratory information management system (LIMS) and patient administration system (PAS). The program will replace the current nine eMRs, 10 PAS and five pathology LIMS in use across NSW Health. SDPR will be delivered across NSW Health through a partnership between Local Health Districts (LHDs), Specialty Health Networks (SHNs), eHealth NSW, NSW Health Pathology and other agencies. Visit our SDPR Careers Page to access vacancies across the program. Come work with us We have an exciting opportunity in the Single Digital Patient Record, Program Delivery for a Principal Service Manager. Reporting into Platform Owner, you will be part of the team responsible to develop and implement the Single Digital Patient Record (SDPR) portfolio of business-aligned IT services through its lifecycle and service level management. Working closely with various stakeholders, you will represent the SDPR Service Owner and customer interests. and be responsible for onboarding and active management of operational SDPR service delivery activities. Health Manager Level 5, commencing salary from $161,042 – $180,143 per annum plus 11% superannuation. For more information, read the full Position Description What you will do As an integral member of the eMR Service team, you will:Lead the development of and assume responsibility for the SDPR Service Management function. Manage the operational adoption and alignment of ServiceNow, improve and deliver process management and ensure the effective transition from SDPR delivery to operational service. Delivering Service excellence through alignment and consistent use of NSW Health's State-Wide ServiceNow platform, utilising the Common Services Data model, Ideation, Demand, Service Request Catalog, Incident, Release and Change. Develop operational processes and drive continuous improvement. Maintain relationships with relevant NSW Health entities and other stakeholders in the development and maintenance of consistent, repeatable, and scalable product artifacts. About you The skills, knowledge and experience we are looking for in you are: Extensive experience and a record of achievement in leading a Service Management capability in a large and complex service environment, including relevant qualifications or equivalent experience. Extensive expertise and experience across multiple ITIL disciplines, such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement.Proven expertise in stakeholder management, negotiation, and presenting complex data to drive service enhancements Experience managing a large eMR support team is desirable but not essential. If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you. Benefits of working for eHealth NSW We support our people with great benefits so they can support the patients and staff of NSW Health. These include:Flexible work options Skills and leadership development training programs Salary Packaging Health and wellbeing programs More information about these benefits can be found on our Benefits Page. Valuing diversity and inclusion eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people and people with disability for all advertised positions and have strategies in place to support them. For more information on the strategies in place to support diversity and inclusion, such as NSW Health’s Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit our Diversity and Inclusion page. To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia). How to apply All applicants must apply by clicking ‘APPLY FOR JOB’ and submitting an up-to-date resume (up to 5 pages) and cover letter (1-2 pages) outlining what skills, knowledge and experience you will bring to this role and how you meet the requirements of the position. In preparation to complete these tasks, please review the position description and advertisement to understand the requirements.   See our Candidate Information Sheet for more information about recruitment and onboarding for the SDPR program. If you require assistance or have any questions about the role, please contact the SDPR Talent Acquisition Team on ehnsw-sdprhiring@health.nsw.gov.au and put the requisition number in the subject line. Applications close: Sunday 18 February 2024, 11:59PM Please note: Applications are being reviewed as they are received, therefore please ensure you submit the completed version when finalising your application. Applications will not be accepted after the close date. Assessments will take place between February/March 2024, with successful candidates commencing, 20 May, 2024. Shortlisted candidates will receive an email with a link to book an interview timeslot. Once you have booked your interview timeslot, you will receive a Microsoft Teams meeting invitation, and a confirmation email with further information about the interview. Please check your email inbox and junk email folder to ensure that you don’t miss any emails. All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW. Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.