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Form of workAbout Montu
Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.
Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more.
Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.
This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.
About The Role
Key Responsibilities:
- Lead and oversee a team of 6 responsible for managing allocated workflows.
- Develop, implement and maintain standard operating procedures to streamline operations.
- Build and lead a high-performing team through clear direction and support.
- Foster employee growth through mentorship, coaching, and development opportunities.
- Delegate responsibilities effectively and manage performance to achieve goals.
- Analyze feedback and trends to identify areas for improvement.
- Generate daily and weekly reports on operational performance.
- Develop systems for tracking and reporting team and individual KPIs.
About You
This role will see you designing and implementing robust backend processes aimed at enhancing the efficiency of patient experiences. To be successful in this role, you will have a strong call-centre background within a leadership position and ability to thrive in a fast-paced, dynamic environment.
- Proven experience in operational management, preferably in a healthcare or customer service environment.
- Bachelor’s degree in Business Administration, Management, or related field (preferred).
- Strong leadership and coaching skills.
- Proven ability to re-direct or change priorities as needed.
- Excellent analytical and problem-solving abilities.
- Experience with Zendesk or similar systems
Benefits
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.
Other benefits include:
- Unlimited access to the SAGED and Greenhouse learning platforms.
- Discounts with over 450 retailers through the Merit Reward and Recognition platform.
- Competitive salary and package.
- Fully remote, work-from-home role.
- Access to co-working spaces in Sydney, Melbourne and Brisbane.
- Mental health support through our wellbeing platform, Unmind
- Being part of one of the fastest-growing industries in Australia while improving the lives of hundreds of thousands of patients.
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