Process Optimisation And Quality Assurance Officer

With more than 200,000 members we’ve been a part of the Tasmanian community for almost 100 years – we're Tasmania’s shoulder to lean on and voice when it matters. Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive. With our local knowledge and as the state’s number one brand we’re here to support our members by helping them enjoy life, giving them a helping hand and making their money go further.

We’re looking for exceptional communicators with strong knowledge and understanding of claims processes, procedures and policy terms and conditions to ensure compliance with legislation and to ensure effective Quality Assurance reviews, to fill a full time vacancy in our Process Optimisation and Quality Assurance team. 

As a Process Optimisation and Quality Assurance Officer, you’ll be resilient, self-motivated, display strong problem solving skills and have the ability to make rational judgements in accordance with existing procedures and guidelines.

Successful candidates will have:

• Demonstrated experience in a similar role.
• Knowledge and an understanding of compliance/regulatory and legislative requirements impacting claims.
• Excellent problem solving and analytical skills.
• Advanced verbal and written communication skills.
• Demonstrated ability to cope with pressure and manage time effectively.
• Confident decision maker with the ability to problem solve and gather relevant information in a timely manner.
• A demonstrated passion to resolve disputes and strive to achieve great customer and company outcomes.

We’re offering:

If you want to be part of a workplace where you’ll feel like you belong, and you’ll have the opportunity to create a real difference in your community and environment - we need to hear from YOU! 

We have so much to offer when you join our team. Our flexible work environment helps you balance life’s commitments. 

We offer exceptional career development. There’s also discounts on RACT products and services, access to all member benefits, reward and recognition programs, regular team activities, incentives, a volunteer day program, paid parenting leave, and dog-friendly Fridays. 

By joining RACT you'll be a part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. We invite people from all backgrounds to apply. 

So, what are your waiting for! Reach out to our People and Culture Team at ***************@ract.com.au if you have any questions about this role or working with RACT. Please submit your applications by 9am Thursday, 14 March 2024.