Address
Form of work 28th March, 2023
The Who:
We're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful.
Australian Payments Plus (AP+) brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.
Our capabilities include Australia’s domestic debit network, real-time payments infrastructure, secure bill payments, digital identity exchange, QR code payments and experiences, and open wallet solutions.
The Purpose:
This role is responsible for providing CX design expertise and support for developing and enhancing the customer experience for the various products within the AP+ Business and Retail Payments portfolios including PayID, PayTo and eftpos CNP. Role will make a valuable contribution towards defining intuitive user experiences for the relevant payment products and services
This is what you’d be required to do:
Design and define intuitive Customer Experiences for the relevant Retail and Business Payment products and payment flows
Map current and future anticipated customer journeys for payment flows and key processes
Develop wireframes for relevant Retail and Business Payment products, payment flows and processes
Conduct user interviews and testing to understand key user barriers to adoption and opportunities for enhancement
Identify CX best practices across AP+ member implementation of relevant Retail and Business Payment products and payment flows
Support key initiatives and projects with analysis of specific use cases or processes
Review and support AP+ member’s implementation of Retail and Business Payment products
Work closely with peers in other parts of AP+, primarily Cowry team
We’d love to hear from you if you have:
5+ years of experience in a similar role within a FinTech organisation
Proven experience in CX Research in terms of conducting customer interviews; surveys and customer journey mapping
Must have experience in key elements of CX Design including sketching, facilitation and wire-framing
Understanding of customer payment flows for current payment products and solutions would be an advantage
Ability to proactively solve problems to effect change, makes informed decisions and takes responsibility
Strong business acumen – commercial, pricing, competitor analysis
Ability to effectively identify and document CX requirements including language use and labelling for key fields
Ability to work independently and structure own work
The What’s next:
AP+ value the unique talents, perspectives, experiences, and contributions of First Nations People, LGBTQIA+ community, diverse genders, and faith backgrounds, so if you’re ready to leap into a career like no other, we’re ready to chat with you.
