Product Manager

Cuscal Limited

Powering seamless and secure connections for customers

Cuscal is a payments and regulated data services provider in Australia. For nearly 60 years, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions

Job Description Our client’s success is our success. And you make it happen    Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP (New Payment Platform), buy now, pay later, and open banking.    Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.    **We are looking for a Product Manager to join our Shared Services Domain.  ** Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within our Product team. Shared Services is complex. As the link between other product domains, we are today the business owner of over 40 applications. We exist to both support the other product domains with their strategies and roadmaps but also to add value to Cuscal and our clients through the introduction and management of our own products.  **About the Role: **

• Assist in defining the strategy for assigned products and functions within the domain. 
• Design propositions that will continue to add value to and relevance to Cuscal and our clients. 
• Provide recommendations, options and solutions in line with product roadmaps for new and enhanced features to both new and existing products and services. 
• Work closely with Product Owners to ensure the vision of the products and services are achieved. 
• Craft and maintain documents and other artefacts associated with Shared Services products and services that ensures they are clear and digestible as they will be a resource used by both internally across other domains and with our clients. 
• Manage as required, a selection of vendors who provide the applications and services that underpin Shared Services functions.   
• Ensure that there are clearly defined product requirements, SLAs aligned to market needs, pricing models and distribution channels. 
• Manage the integration of new product development or product change into existing processes. 
• Evaluate product competitiveness to enhance business impact and product profitability. 
• Ensure that all products, services, and activities are compliant with all forms of regulation, legislation and/or policies.  
• Understand the relationship between Shared Services, our clients and the other product domains and where Shared Services becomes involved. 
• Monitor projects to provide recommendations and solutions in line with product roadmaps. 
• Develop, prepare, and deliver presentations or communications on products and services to clients and other interested parties to assist in the education process and marketing of Cuscal’s products.  
• Stay up to date on industry trends and new developments in payments technology to help improve payment processing efficiency.

  **About You: **

• At least 3 years’ experience in product management. 
• Demonstrated Experience in development and execution of product management tactics.  
• Demonstrated experience in product development/enhancement of business cases for B2B Partners and clients. 
• Domain experience in payments settlements, disputes, client billing is highly regarded. 
• Experience with modes of client interfacing such as portals, APIs and file delivery mechanisms is also highly regarded.

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  Problem Identification

  Identify the problems and needs of key stakeholders to guide data analysis

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  Hypothesis Development

  Conduct research and analysis to identify opportunities and develop hypotheses for product growth

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  Execution and Project Management

  Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

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  Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

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  Prioritization

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

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  Numerical problem solving

  Works with numerical information and performs mathematical calculations to solve problems