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SalaryThe mission of Product Managers at Canva is to create the most accessible design tool for every person in the world. We believe that we can improve the world by empowering everyone to design and communicate visually.
As a Product Manager at Canva you help set this vision, define what that future looks like, and build the products and features that get us there. Product Managers collaborate with Canva's founders to set the strategic direction, scope, and success metrics for product initiatives. We work across teams of designers, software engineers, marketers and analysts to ensure we're delivering an exceptional experience to all our users.
We are responsible for implementing and collaborating on product strategy, road mapping, and prioritisation as our product grows. It's our responsibility to see products through their entire lifecycle-from concept through to validation, build, post-launch analytics and iterations.
Job Description
About the group and team
Canva's User Voice supergroup is on a mission to empower millions of users worldwide through a world-class help and support experience - a complex and exciting problem space, and critical to enable Canva's Crazy Big Goals.
User Help Experience (UHE) is a group within User Voice that is focused on using best-in-class technology, from AI to automations, to deliver cohesive, personalised, and efficient help as soon as users experience issues. Whether our users seek help in product or in our Help Centre, or receive a solution from a chatbot or from our Customer Happiness Team, we want the experience to reinforce Canva's values and ambitions and most importantly ensure our users can quickly get back to what they love doing most: designing.
AI Experience is a rapidly evolving, cross-functional team, that is responsible for driving and multiplying impact for both users and support staff. Though the team sits within User Help Experience, their ambitions extend to impacting all of User Voice by being at the forefront of AI technology.
In addition to driving the vision and execution for conversational help, an increasingly pivotal piece of the design and support experience, the AI Experience team are responsible for establishing foundations and guidelines for optimising AI throughout the help journey, while partnering with other User Voice teams in leveraging the latest developments in AI to address critical help and support opportunities.
About the candidate
You are passionate about delighting users in their most difficult moments, and understand how an empowering Help Experience can set a product apart.
You are excited by the opportunity to contribute to a rapidly growing and critical function of Canva. You are keen to tackle big and interesting challenges, from delivering the right help in the right moment or integrating channels along our users' entire help journey, and you enjoy creating a clear path towards impact, considering many competing contexts, priorities, and approaches. Most importantly, you are customer obsessed, and build product that emphasises user experience and point of view.
You are able to make decisions based on qualitative and quantitative assessments, manage many stakeholders, and drive results through strong vision and strategy. You are a strong collaborator and communicator and energised by working across many teams, specialties, and even geographies. You are empowered to translate a diverse set of initiatives into cohesive strategy and impact, and are prepared to immerse into the world of help products.
Responsibilities
- Be the User Voice champion for AI - how it's evolving, what it is capable of, and how to best leverage in order to achieve our Crazy Big Goals
- Define a mission, vision, and roadmap to support the ambitions of AI Experience - with emphasis on conversational help and AI help foundations
- Collaborate closely with stakeholders across Canva to identify the greatest areas of opportunity to improve the help and support experience using AI
- Partner with product, technical, design and operational stakeholders within User Voice to establish systems and processes that will enable AI within User Voice contexts and ensure scalable experiences
- Set priorities and goals, track progress, and manage stakeholder expectations
- Deliver strategic and metric impact while placing our users front and center
Experience the candidate will have
- You have demonstrated ability in product management of a software product
- You have exceptional verbal and written communication skills
- You're experienced and comfortable with proactively engaging stakeholders and working cross-functionally with multiple teams, across multiple geographies and time zones
- You are able to hit the ground running defining rituals, building strong peer relationships, and aligning your team to the context
- Background in conversational help channels and optimisation, help personalisation, or AI products is a major plus
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
- Equity packages - we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
- Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
