Address This dynamic organisation is dedicated to revolutionizing the way customers interact with their digital platforms. Our client is seeking a Product Owner to drive the mission to deliver effortless, omni-channel experiences throughout every customers journey. By focusing on reducing effort for both customers and staff, we aim to boost satisfaction and foster extraordinary customer engagement across all touchpoints.
It is envisaged you will have experience with some or all of the below:
Customer Care Forms:Handling complaints, compliments, and compensation requests.
Specific Needs Requests:Managing online requests for assistance, including wheelchair, meet-and-assist services, and more.
Support for Various Needs:Providing uplifts for medical clearances, and guide dog requests.
Contact Us: Overseeing the 'Contact Us' page inclusive of Visual IVR and Click to Call
Help & Support: help and support section, with content managed by respective Product Owners and Digital Producers.
How to Videos:
Upcoming products include the implementation of Visual IVR and a Request Tracker, with the goal of to reducing customer effort and improving support channels.
What we expect from you
You have several years of proven and successful track record as a Product Owner in a digital customer care environment
You understand agile development and development principles very well and have worked in this context several years already.
Strong stakeholder management
Strong focus on delivery
You are a strong communicator and capable to communicate complex topics and priorities concisely and effectively in product, business, and engineering contexts.
As a Product Owner you are a true senior, you're self-sufficient and well organized, and don`t need any form of micromanagement. You have done the job before; you know the processes and pitfalls. You have been there.
