Product Specialist - Bonded Warehouse

At WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems, revolutionising the logistics industry.Role overviewJoin us as a Product Specialist in the Bonded Warehouse team and play a crucial role in addressing core challenges within the logistics industry.Our Product Specialists are problem solvers and subject matter experts. They work with our customers to understand their issues, identify the root cause, and work with software engineers to provide a solution. They bridge the gap between business and technology, and make sure we truly understand our customers need.Together we will change the world of logistics, one innovation at a time.Your Responsibilities:

• Investigate and devise solutions for complex Bonded Warehouse issues
• Provide high-quality customer service through 2nd line support
• Draft requirements for new features and functionalities
• Assess existing functionalities, recommending areas for improvement
• Document supporting content and release notes
• Analyse and document processes
• Identify and evaluate inefficiencies, suggesting optimal business practices and system functionality/behaviour
• Troubleshoot problems in a timely manner
• Conduct product development reviews (UAT/QA) for software fixes and new features
• Collaborate with customers and development throughout the lifecycle of new features

About You:You are a clear communicator and attentive listener, adept at uncovering the root cause of problems. Thriving in challenging situations, you appreciate the dynamics of a flexible, flat-structured work environment and possess the ability to delve beyond surface-level issues.Your Qualifications:

• Extensive experience in Bonded Warehouse or related logistics/supply chain areas
• Strong communication and collaboration skills
• Demonstrated self-driven learning and self-development
• Background is software development is advantageous
• Experience investigating problems within Bonded Warehouses and solving with an IT solution

Before you apply:From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.