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Form of work
SalaryAbout the Client
Our client is BIG on helping their customers achieve their personal health and wellness goals. They are a progressive leader in the restorative effects of infrared sauna and cold plunge baths. They have a passion for understanding the therapeutic benefits, of the mind, body and soul, that the contrast therapy of their products can offer up in terms of achieving optimal health, vitality, and life longevity.
Highlights
- $70K + Super + team bonuses + annual reviews.
- Permanent full-time position. Monday-Friday. 9am-5pm.
- WFH/Hybrid possibilities (4:1 ratio)
- Vermont location with onsite parking.
- Fantastic opportunity with job security and career progression as this wholesome company expands internationally! AU, NZ & USA!
- Full training and support provided.
- Provide top-tier Product Support to customers via phone and email.
- Ensure all service inquiries are addressed promptly.
- Strive to respond to all service tickets within 3 hours.
- Keep comprehensive database job notes for all service tickets.
- Maintain clear and detailed service process records.
- Coordinate technician schedules for service calls.
- Ensure technicians promptly access spare parts for repairs.
- Organize freight shipments of spare parts to customers and technicians.
- Keep accurate spare parts records and arrange timely freight replacements.
- Issuing of Purchase/Sales Orders.
- Document warranty issues for manufacturers.
- Resolve complaints and/or concerns effectively and efficiently.
- Foster excellent communication with customers and internal teams.
- Action all other ad-hoc tasks and repsonsibilities associated with the role in providing high level customer service for post sales support.
- Previous experience in a similar role providing after sales care & Product Support.
- HubSpot and/or Aircall experience advantageous, but not required.
- A genuine interest in living a healthy lifestyle is a MUST! Preferably non-smoker/vaper.
- Capable of quickly connecting with customers and technicians.
Excellent phone etiquette and written communication. - Proficient in handling challenging conversations with professionalism.
- Composed and confident demeanor with customers and technicians.
- Awesome problem solving and troubleshooting skills.
- Organized and process-oriented.
- Tech-savvy and quick learner.
- Ambitious yet values the journey.
