AddressJob Description:
Why join DXC Technology?
DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com
DXC Connect provided IT managed service and solutions that help our customers do things faster and smarter and provide them with sustainable competitive advantage. We help customers to take advantage of the key technology trends that are shaping the business landscape and get ready for what comes next.
At DXC we pride ourselves on delivering excellence in everything we do.
What you will be doing
The primary purpose of this role is to support and manage key accounts by providing an end-to-end post sales support to the sales, service, and delivery teams. This role will also need to manage relationships with key vendors and customer outcomes cross functionally to ensure smooth and seamless operations from quoting to order submission cycle. This role will provide extended sales support, winning and retaining customers, all whilst providing exceptional customer service.
What will keep you busy
Relationship Management
- Establish and maintain relationships with account managers, customers, partners, suppliers and internal/ external stakeholders including your peers.
- Present the DXC Connect products, solutions and services within allocated account and influence outcomes to secure greater share of wallet.
- Establish and build high-level profitable relationships within inter company organisation to help sales to be successful from all fronts.
- Own the customer experience and through the effective utilisation of all DXC Connect resources, including Presales, Professional Services, Finance and Management to support sales strategies.
Sales Operations – Client focused (hands on function incharge)
- Cordinate and develop customer facing quotations on any potential requirements for products, services and maintenance (new and renewals), by liaising with Sales, General managers, Technical Staff and Customers
- Pricing management of all products and services offered by DXC
- Assist Account managers in timely responses whilst supporting them with the engagement with the clients
- Customer orders submission, ensuring all orders adhere to the company policies and procedures
- Coordinate the resolution of issues relating to quoting and order submission
- Build and maintain vendor relationships to meet customer needs
- Maintain accurate paperwork and files for customers which relates to proposals, contracts and correspondence in systems
- Ensure work is performed with utmost accuracy, compliance, governance and effeciency
The skills you will bring
CRITICAL
- Minimum 5 years in a sales and customer service environment
- Demonstrated strong relationship building and influencing skills
- Excellent organisational and administrative skills
- Manage time effectively and be able to prioritise to meet deadlines
- Excellent attention to detail
- PC Skills including good understanding of Excel and Outlook
- Excellent verbal and written communication skills
DESIRABLE
- System Skills including SharePoint, SAP, Quoteworks
- Sound products and services knowledge e.g. Dell, HPE, Cisco etc
- Understanding of sales quotation process including sourcing and pricing
- Understanding of developing cost model and margins
Your working environment
Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or we welcome you to make your mark and start your own group.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
Extensive resources to support your onboarding and continual development including DXC University- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
