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SalaryTitle: Professional Services Engineer
Who we are
Are you ready to be part of a growing company that is a leader in the cybersecurity industry?
Varonis is a world-class organization with a straightforward mission: protecting vulnerable data.
Our products help organizations solve some of the biggest challenges today - protection and management of data. As an organization's data grows, the need for Varonis grows. That is where you come in - our technical roles help drive our products forward each day, as a team of experts in the cybersecurity industry.
We are a rapidly expanding organization that is looking to hire collaborative individuals that are smart, driven, and want to make an impact!
If you have a growth mindset, are interested in developing your career within the tech industry, and want to work with extraordinary colleagues daily, we invite you to apply and be part of the mission!
To learn more about our mission at Varonis, please visit:
Summary
As a Professional Services Engineer, you will be instrumental in ensuring our customers realize value as quickly as possible, using a mixture of strong technical and consultative skills.
By deploying, optimizing, and performing value-added activities, you will be part of a team of Professional Services Engineers who pride themselves on bridging the gap between our customer's needs and our platform's robust capabilities. You will speak and work with Security Admins, Sys Admins, Network Admins, Storage Admins, CISOs, and business owners. We look to hire people that have walked the walk and talked the talk.
Responsibilities
- Gather and analyze information about customer environments, leading technical teams through various stages of implementation, including project planning, deployment, and troubleshooting
- Understand customer's security pain points, objectives, and critical outcomes, mapping these needs to Varonis solutions
- Advise, and drive adoption, of security and data governance best practices
- Manage, track, and provide regular reports on the progress of your engagements
- Educate, evangelize, and execute risk reduction using Varonis remediation capabilities
- Provide timely communication to customers and internal teams
- Proactively contribute to departmental and company-wide knowledge sharing
- Collaborate with internal departments to improve the product, service delivery, and customer experience
- Undergraduate degree in Computer Science or Information Technology (or equivalent combination of education and experience)
- 5+ years of related technical experience
- Experience with Microsoft products and environments such as Active Directory, Exchange, Windows Server, SQL, etc.
- Knowledge of, and experience managing, cloud services such as M365 (SharePoint and OneDrive)
- Outstanding customer-facing skills and a strong focus on customer success
- Ability to discuss highly technical concepts to all audiences, ranging from technical to executive level decision-makers
- Ability to adapt to a changing environment and manage multiple priorities
- Strong presentation, facilitation, writing, and analytical skills
- Varonis knowledge is a plus
To perform this job successfully, an individual should demonstrate the following competencies:
- Analytical: Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies; synthesizes complex or diverse information; uses intuition and experience to complement data.
- Technical Skills: Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.
- Sense of Urgency: Displays a sense of utmost urgency; understands the importance of making critical business decisions in a timely manner with strong attention to detail; a realization that efficiency and prioritization are essential to success.
- Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
- Problem Solving: Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions.
- Written Communications: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
- Oral Communication: Demonstrates excellent presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
- Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Planning and Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
