Program / Business And Client Relationship Manager

WHO WE ARE

At Celeste Halliday we are all about Connection.  We’re on a mission to create a world filled with lit-up people who are deeply connected with themselves, with the meaning and purpose in their lives and with other people. 

As a leadership and culture consultancy, we are committed to building more connected, high-performing and human workplaces for businesses and their teams. Our progressive approach has attracted exciting clients, including Google, LinkedIn, Facebook, Moet Hennessy, Virgin Australia, AGL, Cricket Australia, Sussan Group and many more.

We’re on an exciting growth trajectory, as we now expand our business from working with businesses and Leaders to also include consumers. We’ve recently expanded our digital marketing presence, with the launch of The Re-Connection revolution podcast, and in the upcoming year, we have plans to launch a new book, and launch a new online program for personal growth and development. 

We’re a small tight-knit team, committed to bringing our exciting mission to life, and we’re looking our newest team member ready to join our ambitious and driven business. If you're passionate about making a positive impact and helping people achieve their potential, we'd love to hear from you.

Our team values:

We Connect, First, Always.​

We’re curious about, and compassionate with, ourselves, always seeking to improve our self-awareness, authenticity and emotional management.​

We’re Always on a Quest.​

We know our values, what gives us fulfilment and the contribution we want to make to the world.​

We Bring the ​Light!​

We’re attention out. ​We prioritise genuine, human connection and seek to make others feel seen, valued and accepted.​ We bring positivity and lightness. We shine the light on others; their strengths and capabilities 

WHO WE ARE LOOKING FOR

We are looking for a switched on, organised and detail-oriented person to play an integral role in a dynamic, growing business – www.celestehalliday.com  

Are you a seasoned professional with a background in providing exceptional service? Are you known for your out of this world organisational skills and the ability to handle multiple priorities with ease? Do you love using your artistic flair to bring presentations to life? Are you skilled in operations? 

If the answer is yes, we want to hear from you! 

We are looking for a highly organised person with a proven track record operations and Client Relationships. You thrive on managing multiple competing priorities and responsibilities, and your past experiences have shaped you into an expert juggler.

You love the type of work you do, but you’re craving being part of something bigger and to make a genuine impact on people's lives, and the world around you.

You’re looking for a role that will let you use your excellent communication and organisational skills, and attention to detail, while working flexible, part-time hours – with loads of room for growth and the ability to expand your hours over time. 

About the Role

Reporting to the CEO, you’ll be responsible for the end-to-end management of our programs – everything from helping to generate leads, building lasting relationships, managing the invoicing, and producing eye-catching right through to measuring the success of programs, project management and maintaining really positive relationships and program follow up. You’ll work closely with Celeste and our Digital Content Producer as well our external partners.  Your job, in a nutshell, is to create an exceptional experience for our clients, who are predominantly Senior Leaders in large corporates.  Building relationships with them in a professional, responsive, and personal (read: human) style is critical. 

Key Responsibilities:

• Assisting in the creation and submission of business proposals and managing all client communications; 
• Coordinating and managing client programs from start to finish. 
• Scheduling national and international coaching, Leadership and Culture programs
• Preparing program resources and content including slide packs, worksheets and anything else required - Designing high quality, client facing PowerPoints
• Assisting with facilitation on Zoom for online client session delivery; break out rooms, file uploads, chat etc
• Maintaining client and potential client information / Client Database management
• Responding to client enquiries, via email or phone
• Arranging client and referral gifts, we love to surprise & delight!
• Complex calendar management (including Calendly)
• Managing travel itineraries (booking flights, transfers, and accommodation, or coordinating these with clients).
• Ordering stationery, books, and workshop manuals.
• Qualifying potential leads and AD-hoc project work 

About You 

You are:

• An excellent communicator – both in writing and verbally.
• Passionate about people and achieving brilliant outcomes for everyone we work with
• Fascinated by human behaviour and the way people think
• Able to have open, honest and Connected conversations
• Proactive and self-motivated and love improving processes
• Self-directed and autonomous, however able to take direction where needed (and ask for it)
• Committed to professional development and personal growth
• A professional, high performer, with deep integrity

You have:

• Experience in a similar role and advanced MS Office skills (particularly Word, Excel and PowerPoint).
• High energy and a super positive attitude
• Strong time management and organisational skills
• Pride in the work you do and excellent attention to detail
• A sense of adventure and a desire to build something brilliant together
• Experience in a similar role or environment
• Operations background would be advantageous

What will Set You Apart? 

• A love of fun (and banter) and a keen sense of humour – we love to laugh
• A growth mindset – giving and receiving feedback is important to us
• A sense of positivity and engagement – we love what we do and we want you to share our passion 
• A flair for creativity both in design and writing – we love things to look pretty 
• Honesty, integrity and passion – that’s who we are. 

What would be ideal, but not a deal breaker

• The basics of Xero
• Zoom
• Canva
• Active Campaign 
• OneDrive
• SurveyMonkey 

Salary is negotiable depending on experience and fit, plus a few added benefits such as; 

• as much responsibility as you want
• extremely flexible working conditions (a mix of Bayside Melbourne and WFH)
• being part of a fun, supportive, energetic and positive team
• knowing you are contributing to the difference we make in people's lives and the world

Please note: this is a long term role so only open to people with permanent unrestricted work rights in Australia.

We welcome your application, even if you don't check off every box on the list. Your fresh perspective and unique skills could be just what we need for this role!