Program Manager

Why this role matters

The Salvation Army Australia's Homelessness Stream provides high quality, person-centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

About the role

We are seeking a values-driven and proactive Program Manager to strategically develop and manage consistent client-centred service delivery, operations and people management within the Murrumbidgee, Wagga and ACT Outreach Teams.

This position is based in Leeton Corps, NSW with travel between services/programs. This is a permanent, full-time position reporting to the Homelessness State Manager. Salary and conditions are in accordance with SCHADS Level 6.

You will successfully

• Line manage and supervise team leaders and case managers.
• Oversee service delivery.
• Ensure services are inclusive, accessible and responsive for our diverse clients.
• Plan regularly for service models/standards to achieve outcomes that meet the needs of service users.
• Evaluate service delivery through collection and analysis of service delivery data and feedback
• Identify and respond to service gaps or trends identified through data and evaluation.
• Develop and manage program budgets and finances.
• Lead and drive local and growth strategy.
• Identify needs and gaps in the workforce in line with strategy.
• Resolve and manage workforce issues such as performance management, conduct or disciplinary issues.
• Plan for compliance accreditation requirements and support accreditation assessments.

You will have

• Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development.
• Relevant experience in a social service environment including in leading and supervising staff.
• NSW Working With Children Check.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

How to Apply
If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.

We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.