Program Manager Service Assurance - Home Services

Be the difference. Enjoy great rewards and benefits.
Permanent Full Time position - 76 hours per fortnight
Excellent city-fringe location with onsite parking
Salary Packaging benefits up to $15,900 annually to maximise your take home pay
We have an exciting opportunity available for a Program Manager Service Assurance to join our Home Services Team at our Central Office located in Glenside.
About the role
The Program Manager Service Assurance - Home Services leads Better for Life service delivery outcomes through surveillance and improvement of SCC Home Services systems, processes and practice to meet the operational and strategic outcomes for the organisation.
The Program Manager Service Assurance - Home Services fulfils a key role in SCC Services leadership team and works collaboratively and with accountability to achieve best practice outcomes across all services including; Home Care, Respite and Health & Wellness Service.
Key responsibilities of this role include but are not limited to;
Ensure services and supports across the Home Services division are delivered according to the organisation’s systems and processes and compliant with all relevant legislative requirements (incl. Aged Care Quality and Standards).
Develop and define efficient and effective Home Services processes which integrate services and consistently support high quality outcomes across the portfolio.
Provide outcomes based monitoring and surveillance for key performance indicators and lead systems, processes or practice change where improvement is required.
Identify, activate and evaluate continuous improvement opportunities in line with organisational priorities.
Support the team in ensuring client/representative experience and service satisfaction levels are appropriate and within service KPIs.
For further details regarding the scope of the role, please refer to our website or the attached position description.
About you
We are looking for people who will be the difference in the lives of our residents and clients.
The successful candidate will have the following skills and experience:
Degree or postgraduate qualification in nursing, healthcare, or other relevant discipline.
Hold a current drivers licence.
Experience in aged care health and community services.
Demonstrated experience in developing, implementing and evaluating clinical and care systems, processes and practices to achieve optimal/improved outcomes.
Ability to provide leadership and motivation to staff to provide quality client focused services.
Strong leadership skills to create a positive motivated workforce that is committed to providing contemporary best practice.
Time management skills to manage multiple projects to meet, at times, demanding timeframes.
You will be suited to this role if you have a positive mindset and can prioritise well. You will be passionate about person-centred care, enabling clients to maintain maximum independence, seeking creative solutions in your approaches to overcome any barriers.
About us
Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.
Enquiries: *************@southerncrosscare.com.au
Applications Close: 4pm on Monday, 15th of January 2024.