Program Support Officer

• $72k + super + salary packaging

• Full Time, Max Term Contract until 30 June 2025

• Location: Spring Hill, QLD

• Make a meaningful difference to the lives of those in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your Opportunity
Mission Australia Inner City Services offers clients with complex needs immediate accommodation and intensive case management to create opportunities that end the cycle of homelessness. The service operates 24 hours per day, seven days per week with capacity to accommodate up to 40 male clients.
Join us for an exhilarating opportunity where you'll be at the heart of our operations, ensuring seamless service delivery! As our newest team member, you'll be the friendly face greeting visitors and offering support both in-person and via phone. Working closely with the Operations Coordinator and our dedicated staff, you'll tackle a range of administrative tasks, making every day exciting and fulfilling.
Your key responsibilities will be to:

• Address public inquiries, providing responses to general questions.

• Assist staff in completing client paperwork and application forms as needed.

• Possess a working knowledge of human service networks, organizations, and providers, with an understanding of homelessness service systems, including trends, patterns, and systemic issues.

• Demonstrate conflict resolution skills, including de-escalation and negotiation techniques.

• Be the first point of contact for clients and stakeholders, including answering calls, responding to queries, managing guests, and overseeing the entrance common area.

• Orient and provide general support to service providers and on-site subcontractors.

• Perform various administrative tasks such as handling incoming and outgoing mail and maintaining operational records.

• Record and transcribe minutes of staff and managerial meetings, utilizing software such as MACSIMS and other in-house systems for data entry.

• Create materials to support the office or program, including correspondence, presentations, reports, and meeting materials.

• Assist in processing room bookings, car parking inquiries, reservations, catering, pantry supplies, and other duties.

• Develop and enhance administrative processes to improve efficiency and effectiveness.

Requirements for Success

• Proven administrative experience.

• Strong Microsoft Office Suite and database systems, and keyboard experience

• Excellent communication skills.

• Good literacy and numeracy skills

• Good relationship-building and teamwork skills

• Solid customer service experience and skills

• Previous experience working with vulnerable people at risk of homelessness an advantage.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We're committed to the safety and wellbeing of each other and the people we serve.
We recognise and respect diversity. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.
Find out more about a career with Mission Australia.
We encourage applications from people with disability and Indigenous Australians.
If you have a disability and need support to submit your application, please email talentattraction@missionaustralia.com.au.
Your benefits

• Rewarding work - every day you know you're making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay

• Free external, confidential counselling and access to chaplaincy support

• Volunteering opportunities

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

How to apply
Click 'Apply' and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you