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SalaryWe are seeking an experienced customer facing Project/Program Manager based in Australia to own and lead our key, concurrently running multiple Cloud Calling migration and implementation engagements. This is a critical role within the team.
Who We Are
Cisco's Collaboration Technology Group (CTG) is helping people transform how they collaborate globally through solutions targeted at enhancing the user experience and driving collaboration and productivity to unprecedented levels, thus helping drive revenue growth and defining new business models. We are the only vendor that can truly connect conferencing hardware, software, and SaaS offerings to deliver the best end-to-end user experience regardless of whether they are internal or external, while making it secure and scalable for IT.
What You'll Do
The Cloud Calling team is looking for a proactive, detailed oriented, strategic problem solver with a can & will do attitude to help transform and scale our growing cloud collaboration business. This role will partner with senior leaders and the broader cross-functional teams both externally (with Cisco partners and/or customers) and internally to ensure the execution of transformational and strategic Cloud Calling implementation projects needed to take this growing cloud business to the next level. More specifically, you will:
- Lead all aspects of major migration or implementation projects - defined as complex projects involving large numbers of users and/or locations - for our Cloud Calling customers. Project manage all execution plan phases - from the proof-of-concept and test site phase, through the provisioning and implementation phases, to deployment day and ongoing support.
- Know the changes to these orders and locations and ensure all customer requirements involving equipment, telephone numbers (TNs) and porting of TNs is accurate, on schedule, and ready for execution.
- Advise and integrate the calling partners' site/location deployment schedule for their major customers and coordinate ongoing changes, controlling risks and schedule impacts.
- Work with partner's project managers to validate that the customer's requirements are met, and sites are ready for service.
- Ensure that sensitive porting dates, times and events are all carefully managed and well communicated.
- Estimate total project size, scope, risks, and track progress to completion. Inform all project team members of pipeline and forecast information to allow for better support resource planning.
- Plan and execute project communications plans across multiple platforms including Webex Teams and Meetings, ensuring all stakeholders, team members and management are informed, and that issues, actions, and results are documented. Define actions and insure project team members complete assignments on time, and to standard.
- Manage project documentation and recordkeeping.
- Coordinate all project aspects with partner and customer success teams, as well as implementation, partner and technical support. Be available to address issues, and promptly refer problems and requests for assistance to the proper support resources available.
- Have resources and tools ready to assume leadership of projects in-flight which require additional execution assistance.
You have 10+ years of Program/Project management, product or technical lifecycle management experience with collaboration and calling products including considerable experience working closely with service delivery and support teams.
- Have previous experience working with telecom carriers/service providers, and/or large VARs, ideally in the voice, unified communication or collaboration services functional areas
- Bring a good mix of product management, Program/Project management and partner/customer relationship competence
- Are very comfortable engaging with senior execs and a vast set of multi-functional stakeholders and ability to influence without authority
- Can articulate complex technology concepts and deliver that message at different levels inside and outside of the company
- Can identify and overcome challenges on your own using confidence, influence and quick thinking
- Have the ability to work independently as well as demonstrate full team and multi-functional resources to ensure successful customer experience at each interaction.
- Are a strategic, dedicated problem solver who can develop and implement a strategy across all stages of the customer lifecycle and is skilled at driving continuous process improvements.
- Have good interpersonal skills required to influence and matrix-manage across various groups within Cisco and customer organizations.
- Are very hands-on; you step in and help teams get unstuck
- You build strong relationships; you are constantly looking to improve yourself and your team.
- You have a solid grasp of Cisco's markets, products, services, organization structure, strategy, planning and decision-making processes
Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
