Project Engineer - Mineprotect Portfolio

Project Engineer – MineProtect Portfolio

Do you want to save lives and make a real difference in improving mine safety?

Do you enjoy working with leading edge, proven technology in complex mining environments?

Hexagon is a global leader in sensor, software and autonomous solutions and has more than 24,000 employees across 50 countries and net sales of approximately 4.3bn USD. Hexagon’s Mining division is enabling an autonomous future through the delivery of an autonomous connected ecosystem in mines across the globe. We bring survey, geology, mine planning & design, fleet management, production optimization, collision avoidance and operator safety together in a life-of-mine solution that integrates people and processes. Our customers are safer and more productive through insight-driven decisions that sustainably captures more value from mining operations.

We are currently seeking an experienced Project Engineer on a permanent full-time basis to join our Australian team based in either our Brisbane or Newcastle office. The role of the Project Engineer will look after our MineProtect Safety Portfolio through providing site-based project delivery services and remote technical assistance to a growing range of clients in the Asia-Pacific (APAC) region.

MineProtect Portfolio

• Collision Avoidance
• Operator Alertness
• Personal Alert
• Tracking Radar
• Vehicle Intervention

Specific Duties

• Deploy and upgrade MineProtect systems and work closely with our project managers for a successful delivery outcome
• Assist with installation, commissioning and supporting of Hexagon Mining’s MineProtect technology from the office and on site in remote locations
• Provide assistance to troubleshoot and resolve technical issues on Hexagon Mining technology systems at customer mine sites
• Provide training, instruction and advice to our customers on the effective use and operation of our safety solutions in their operation
• Conduct pre-sales tasks including configuration testing and field trials
• Assist sales teams with technical expertise relating to sales proposals and other sales requirements

Major Areas of Responsibility

• To ensure Hexagon Mining technology systems at customer mine sites operate effectively and deliver tangible value to our customers mining operations
• Installing, configuring and commissioning Hexagon’s safety systems etc for new deployments and upgrades
• Identifying issues and opportunities for improvement with Hexagon Mining safety systems installed at customer mine sites and re-configuring systems as required
• Provide assistance to troubleshoot and resolve technical issues on Hexagon Mining safety systems at customer mine sites
• Taking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possible
• Providing training to operators and other customer personnel in the use and operation of systems at client sites
• Preparing scoping and requirements documentation
• Preparing reports on the performance of the deployed solution at the client site and recommendations for improvements as required
• Communicating directly with customers and assisting Business Development and Account Managers with new opportunities and existing account relationships
• Utilising relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other opportunities for Hexagon Mining
• Maintain, enhance and adhere to Hexagon Mining documentation and reporting standards, systems and processes
• Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures (and those of clients’ sites visited), participation in audits and compliance with instructions given in respect to the health and oneself and the safety of others
• Be available for on call for support as required (primarily escalations)
• Attend site and company meetings in person or remotely
• Attend trade shows as required in a technical capacity
• Facilitate client workshops
• Representing Hexagon Mining in a helpful, professional and courteous manner at all times
• Other duties as required from time to time.

Skills and Experience Required

• Keen interest in providing a superior level of customer service and support to our clients
• Willingness to learn new skills and be trained in Hexagon products
• Ability to work proactively with minimal supervision
• Ability to work effectively in a local and global team environment
• Degree in Computer Science, Computer Engineering / Electrical Engineering / Software Engineering or related fields
• Experience with Linux OS and shell scripting
• Experience with scripting languages such as PHP, Perl or Python
• Knowledge of C++ OR Objective-C programming languages
• Experience with relational (PostgreSQL, Microsoft SQL Server) or NoSQL databases (MongoDB)
• Experience working in the mining industry. Global experience desirable.
• Familiar with project delivery methodologies for the purpose of managing installations
• Desirable - Experience with wireless networks, switches and routing
• Excellent written and verbal communication skills

What’s on Offer

Apart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:

• Personalised training and upskilling opportunities for career development for both technical and soft skills
• Work with a diverse, talented, multi-disciplinary team across the globe, gaining valuable skills and knowledge servicing some of the biggest names in the industry
• International and domestic travel to a variety of locations for client services
• Modern, well-appointed office space with a casual and friendly atmosphere
• Work life balance support with the flexibility to work from home.
• Social events, team building activities, morning teas, quiz nights and more

Travel

At Hexagon, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients. As such, this role offers exciting opportunities for domestic and international travel, giving you the chance to work with clients from around the world and see different parts of the mining industry in action.

During your travels, you'll be supported by a range of logistical measures, including travel allowances, accommodation, and meal expenses, so you can focus on providing exceptional customer service and making a real difference for our clients. Travel is an opportunity to broaden your horizons, develop cultural competencies, and expand your personal and professional network.