AddressWe are looking for a Project Manager to join our team in Australia. This is an amazing opportunity to work on library systems. The team consists of three and is reporting to the Implementation Service Director. We would love to speak with you if you have experience in implementation projects for library system or any enterprise system previously.
About You – experience, education, skills, and accomplishments
- You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
- M.A Information management or equivalent qualification or an equivalent combination of education and experience will be given priority
- At least 2 years’ relevant experience is required
- Background in library workflows/standards strongly preferred
- Excellent analytical and troubleshooting skills
- Demonstrated ability to manage several complex tasks concurrently and meet deadlines
- Excellent oral and written communication skills, including ability to deliver training
- Ability to learn new information quickly and keep up with rapidly changing products and processes
It would be great if you are . . .
- Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
- Experience with Ex Libris products would be advantage
What will you be doing in this role?
- Implementing software products and services across APAC – preference experience in library system/workflow, implementing ERP solutions
- Participate and contributes to process improvement, global initiative, and work standardization across APAC
- Act as overall primary point of contact for the customer project team
- Creates and executes project work plans and revises as appropriate to meet changing requirements
- Manages day-to-day operational aspects of project and scope
- Manages project risk through mitigation planning
- Facilitates team and customer meetings
- Holds regular status meetings with project team
- Keeps executive team and stakeholders informed of project progress
- Effectively applies Project Management methodology, PS procedures, processes, etc.
- Perform software product configuration, based on customer’s requirements
- Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
- Interpret and understand customer requirements and workflows and translate into software solutions
- Provide product training to customers, via Web-based or on-site training
- Review and contribute to training materials, implementation tools and documents used internally and by customers
- Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management
Hours of Work
This is a full-time permanent position with a Monday-Friday working week.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training and other terms, conditions and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
