Project Support Officer

Department of Communities and Justice

Project Support Officer

Location - Parramatta

Employment type - Ongoing

Salary - $79,032-$86,539 + employer superannuation contribution

Your role

Looking for an opportunity to help manage change and would like to use your knowledge to help make a positive difference in our NSW social housing maintenance delivery?

Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.

We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.

We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart - including our staff. Working for us means you are joining a team where your expertise and skills will be valued.

This role resides in the Community Housing Provider (CHP) Maintenance Unit who is[HA1] [NS2] responsible for managing CHP asset-related functions, as well as lease compliance. Key activities include engagement with CHPs on various matters, triage of enquiries to Housing Portfolio teams for responses, collation and development of responses, Investigation of requests including examining leases and other agreements and ensuring that Housing Portfolio and tenants comply with all lease agreements.

This role provides high quality executive, project and administrative support, to enable the efficient and effective operation of the Business Unit.

What you'll do

In your role, you will offer comprehensive executive and secretarial support, coordinating appointments, meetings, travel (transport and accommodation), conferences, and seminars to optimise the Manager's time.

Your responsibilities involve exercising discretion, initiative, and maintaining confidentiality to support the achievement of Business Unit objectives. You will review and track incoming correspondence, such as Briefing Notes and Ombudsman Enquiries, determining appropriate actions and escalating when necessary. Additionally, providing support in financial administration, compiling reports, and preparing documentation will be crucial.

Your role extends to offering general administrative support, including the preparation of various correspondence such as letters, registers, reports, and spreadsheets to meet the Business Unit's needs. You will contribute to business system testing, acquire and analyse data, identify potential trends, and represent data graphically for inclusion in various stakeholder reports and documentation.

Lastly, you will monitor the performance of administration and project services, identifying areas for improvement, making recommendations, and coordinating approved actions to increase the efficiency of administration and project processes.

What we're looking for

• Broad experience in providing executive, secretariat, administrative, financial and related support services.
• Good organisational skills, the capacity to undertake and complete several tasks concurrently, maintain attention to detail and meet deadlines.
• Intermediate MS Word, Excel and PowerPoint skills.

Click here to download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Please outline your two strongest qualities in undertaking the Project Support Officer role. Could you demonstrate those strengths by a reference to an example when you used them to positive effect in achieving an outcome.
2. How do you prioritise and organise tasks to ensure timely and efficient project delivery? Please provide an example of a time when this was performed.

Applications close 30 April 2024 11:59pm AEST.

Got a question?

If you've got a question about this role please contact Gregory Parmenter at gregory.parmenter@homes.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Recruitment via email at recruitment.homesnsw@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role.

We look forward to receiving your application.