Property Manager

Seasons Living is a privately owned Retirement Living and Aged Care provider. We have various locations across Queensland and are looking for the best people to help grow our business and make a difference as we create safe, vibrant, and caring communities, where people can age with independence, comfort, and grace.

Integrity: acting with honesty and fairness, we inject our best into everything we do; and believe in what we stand for.
Collaboration: we work together, communicating positively and openly, to support each other in achieving our goals.
Accountability: we show up and do what we say, taking full accountability for our actions.
Respect: we embrace diversity in our characteristics, skills, and experiences, and recognise each other’s strengths.
Empathy: we listen, communicate with kindness and lead with our hearts.

Seasons is seeking a professional Property Manager to manage three of our Flexi Lease Communities; Kallangur, Redbank Plains and Eastern Heights. A company car, fully serviced and with fuel card provided, will be included to travel between communities.

Reporting to the CEO, this role includes managing employees, being accountable for the budget, addressing resident issues, carrying out day-to-day administration and overseeing the maintenance and overall presentation of Seasons properties.

Core Responsibilities:

• Manage human resources in a fair, and financially responsible manner and successfully recruit/onboard staff, ensuring a positive experience. 
• Monitor training of staff to ensure development of skills and compliance and provide support and supervision to staff, ensuring delivery of their role.
• Roster management and planning, and after-hours ‘on call’ phone calls when emergencies arise. 
• Ensure high levels of apartment occupancy and resident satisfaction, and ensure the community is safe, well presented and all complaints are successfully managed.
• Sell and manage rental tenancies following relevant RTA and Seasons procedures. 
• Manage the move in and departure process, creating a positive experience for residents.
• Manage all agreed budget targets and ensure expenses are correctly billed. 
• Manage, review, and investigate all community incidents and adhere to legislation requirements.  
• Working with the Support Office Leasing Coordinator ensure paperwork is correctly returned and rental bonds are managed in accordance with Seasons processes.  

• Strong commitment to organisational goals, customer service and a demonstrated capacity to project a positive image for Seasons through leadership behaviours. 
• Effective computer and IT skills, including Office, Excel, Word, Microsoft Teams.
• Excellent communication, interpersonal, problem solving and organisational skills.
• Ability to coordinate tasks, set priorities and work well under pressure in a changing environment.
• Interest in ongoing personal and professional development, with a keen desire to grow.
• Empathy and understanding of the needs of residents’ and their families.

• Tertiary qualification in property, community services, or hospitality and/or equivalent relevant experience in a role. 
• 3yrs+ experience in an operational based leadership role managing people and budgets. 
• (Desirable) Understanding of Retirement Villages Act and Residential Tenancies Act.
• Flexibility with hours when workload demands to support a 24/7, 365 day a year business.
• Current criminal check
• Covid-19 vaccine evidence (not mandatory, but highly preferred)
• Unrestricted Australian working rights