Property Officer - Construction And Inspections

• Ongoing full-time vacancy. 35 hours per week.
• Location: Parramatta. Flexible and hybrid working options available.
• Clerk Grade: 3/4 Base salary $79,032 p.a. to $86,539 p.a. plus superannuation and annual leave loading.

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year. 

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds. 

About the team

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person. The division delivers high quality financial management service using a customer-centred approach and is delivered by: 

• Customer Foundation – The Customer Foundation Team is responsible for the high-quality onboarding of new customers where a financial management order has been made. The team works with the customer, and important people in their life, to ensure NSW Trustee & Guardian has a detailed understanding of the customer’s priorities, ongoing needs and financial situation, and makes financial decisions that support customers into the future.
• Customer Independence & Support - The Customer Independence and Support Team works closely with customers in developing strategies to increase their capability to manage their finances and regain financial independence. The Customer Independence and Support team also finalises matters where a customer is no longer subject to a Financial Management Order or is deceased.
• Private Management – The Private Management team provides oversight and support to privately appointed financial managers (private managers) who are responsible for managing the financial and legal affairs of someone who is not able to make decisions on their own. The role of the Private Management team includes oversight of major decisions a Private Manager is proposing to make, review of annual accounts as well as advice and support to financial managers.
• Proactive Customer Management - The Proactive Customer Management Team is responsible for complex and critical estates and engages with financial management customers, and their support network, when making financial decisions on their behalf, including the development and review of financial strategies and budgets.
• Customer Specialist Centre – The Customer Specialist Centre is attached to the Proactive Customer Management Team and provides face-to-face intensive financial management, and other support services from a shopfront to some of NSW most vulnerable people. 

About the role

This role supports the Property Services team to deliver high quality services relating to customer-owned properties including property inspections, repairs, maintenance and administrative duties on behalf of NSW Trustee & Guardian customers. 

The Property Services team is collectively responsible for the delivery of high quality, consistent and timely services that are consistent with NSW Trustee & Guardian’s Customer Excellence Principles. 

For more information about the position, view the role description. 

About you

Our ideal candidate:

• has experience and is passionate about supporting people with disability, vulnerable or older people.
• is an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system. 
• will thrive on taking a coordinated approach to customer property matters, working closely with customers, beneficiaries, stakeholders, colleagues and external service providers.
• has strong collaboration skills that will allow you to build & develop working relationships and open channels of communications across all teams in the Estate Management division and Estate Planning and Administration division, other NSW Trustee & Guardian divisions and external stakeholders.
• may be required to travel to different locations within NSW. 

Essential requirements  

• Must demonstrate a sound understanding and proven experience in coordinating and managing high-volume work to oversee property repairs, maintenance and Inspections.
• Capability to effectively manage external service providers related to property repairs, maintenance and Inspections.
• Understanding of NSW Trustee & Guardian’s key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails. 

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations 

Be part of something bigger. For more information about joining us, visit the Careers page on our website. 

How to apply

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):

1. You have been instructed to undertake an assessment of a customer-owned property. 

• Explain your approach to building a rapport with the customer.
• Describe your process for ensuring that you don’t miss any important information when reviewing assigned work requests.

2. Describe a situation where you were explaining technical information and the other person didn’t understand. How did you handle that and what was the result? 

Read: writing your job application for tips with the application process. 

Closing date

Applications close 11:59pm, Sunday 3 March 2024. 

For enquiries about the role, please contact Workforce Support via email ***************@tag.nsw.gov.au 

For enquiries about the recruitment process, please contact Lisa Smith, Talent Advisor on **********@tag.nsw.gov.au. 

Please do not send your applications directly via email or LinkedIn. Only applications submitted via the online portal will be accepted.  

Please note:

• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18-months.
• If you need an adjustment in the recruitment process, please contact People and Culture via email at ***************@tag.nsw.gov.au