AddressShaping the future of real estate for a better world.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
We now have an exciting opportunity for a Help Desk Team Operator to join one of our outstanding client portfolio teams based in Canberra!
The Helpdesk manages client requests regarding property and facilities repairs and maintenance. They are charged with ensuring that each and every caller's request is managed from inception to completion and payment (if appropriate) to the satisfaction of the client.
Key responsibilities:
- Answer all incoming calls from multi-client portfolio.
- Ensure that requests are addressed in an expeditious manner
- Analyse callers needs and implement the best strategy to respond
- Measure costs against established service provider guidelines
- Verify and track work orders to completion
- Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
- Take ownership for the ultimate resolution of the customer's problem
- Contract Documentation
- System process and work flow management
- Subcontractor Management and Negotiations
- Information Systems Applications
Sound like the job you are looking for? Before you apply it’s also worth knowing what we are looking for:
- Experienced in Customer Service, ideally within a Call Centre environment.
- A good working knowledge of Word and Excel is also required
- A desire to make your mark in the property industry and go above and beyond to achieve customer satisfaction.
- It would be extremely beneficial if you had experience using CISCO phone systems.
- Great communication skills
- A background in or understanding of property would be preferable, and an understanding of commercial lease agreements would be highly beneficial but not essential
- Need to be an Australian Citizen
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sights and imagine where JLL can take you...
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
Apply today, quoting job reference number REQ354187.
Location:
On-site –Canberra, ACTIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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