Quality And Compliance Advisor - Home Care Package And Ndis

Quality and Compliance Advisor

Home Care Package and NDIS

Part Time 22.8 hours per week/ Full Time (3 years fixed term)

Active Community Group is a multicultural fast-growing group providing Home Care services and Social Support group for the Seniors in Victoria and South Australia. We are Home Care Package provider that we aim to provide quality Home Care support and well-being services to meet our clients’ social, physical, clinical, and emotional needs, so that they can continue to live independently in their own homes in the community for as long as possible. 

We have an exciting opportunity for an experienced Quality and Compliance Advisor who is passionate, self-motivated, energetic to provide quality improvement, policy and procedure development and review, accreditation preparation, complaints management, implement Home Care reforms and staff training to meet the Aged Care Quality Standards.    

Essential:

• Tertiary qualifications in Management or a related discipline; or extensive experience in quality management of Home Care Package/ Community Care/ Aged Care and NDIS
• Qualification and experience in Quality Accreditation
• Have a strong understanding and knowledge about the Australian Aged Care Standards, National Service Standards and Home Care Packages guidelines
• Work collaboratively with Quality Clinical Care Advisory Committee
• Ensuring clinical practice improvement across all aspects of Home Care Package, private Home Care services and NDIS
• Establishment of Consumer/ Client Advisory Body with Care Management 
• Leading and being involved with group-wide clinical projects to improve client outcomes
• Providing leadership and support across the company to meet the Aged Care Quality Standards
• Staying abreast of legislative changes and supporting the implementation of changes to ensure compliance
• Contributing to policy and procedure development and reviews
• Leading in governance and Compliance activities and incident management
• High level relationship management skills. 
• Experience in handling complaints.
• Experience in Home Care Package and NDIS software
• High attention to detail and data accuracy
• Great at solving problems
• Excellent computer literacy skills including proficiency with MS Office
• Be friendly, positive and passionate to make a difference in aged care community services and solution
• Current police and NDIS clearance or willingness to obtain
• Current Flu and Covid vaccination certificates (as per Govt directive in aged care)
• Have a valid driver’s license and own a car for work use
• Providing guidance and professional development support and training to all staff in relation to quality assurance and improvement activities
• Providing insight into the organization’s training initiatives in the areas of quality processes and continuous improvement initiatives
• Participate in the development and self-evaluation of quality procedure
• To be accountable to your internal and external program management and accreditation as required
• Comply with all requirements for data capture and reporting. 
• Comply with all relevant legislation and statutory requirements. i.e., Serious Incident Reporting Scheme (SIRS).
• Ensure effective and timely risk identification, assessment, control and issue resolution processes are maintained.
• Ensure all activities are within the approved policies, legal and ethical framework of the organization. 
• Understand and take responsibility to work within the delegations of authority
• Adhere to the Australian Privacy and Confidentiality act at all times. This is referring to the clients, their families etc and the company’s information and colleagues
• Maintain a safe working environment & follow Workplace Health and Safety Guidelines
• Person-centre focused with exceptional time management skills

Desirable:

• Tertiary qualifications in Allied Health, or unrestricted registration with APHRA as an RN
• Demonstrated experience in Home Care Package and NDIS service development and management
• Extensive experience in complaint management 
• Experience in compliance and accreditation of the ISO quality system and accredited quality frameworks across the company in community care/ aged care industry
• Sound knowledge of office administration and customer service principles

Job Type      : Part Time 22.8 hours per week or Full Time (3 years fixed term)

Salary           : Competitive Salary + Superannuation + Travel Allowance = Annual bonus

Location        : Box Hill + hybrid work model

Applicants must have valid working rights and be willing to undergo a police check.

If you are interested in this position, please email your cover letter and resume to **@activecg.com.au, or contact 8820-0000 during office hours 9 am – 5 pm Monday – Friday. Website: www.activecg.com.au