AddressAt Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
The communities we serve are at the heart of our operations.
Part of Downer Group, our Social Infrastructure and Citizen Services business unit delivers the critical thinking, building, maintenance and sustainment behind Australia and New Zealand's essential public assets, facilities and community services. The communities we serve are at the heart of our operations. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.
Join us on the journey.
As a Quality Assurance Officer, you will ensure the application of The Downer Standards (TDS) & Processes and ISO Standards to operational services. You will support the development of quality management frameworks and foster a culture of continuous improvement within the Business Unit.
What you'll do
The role has a broad remit, with key responsibilities outlined below:
- Quality Assurance: Ensure compliance with Downer Standards and ISO Standards, represent SI&CS in Group Quality Functions, and support contract-specific quality management frameworks.
- Planning & Strategy: Participate in operational assurance initiatives, contribute to developing quality strategic direction, and support continuous improvement efforts.
- Continuous Improvement: Promote excellence in customer service, map/document SI&CS services processes, and foster a continuous improvement culture.
- Zero Harm: Commit to health and safety, provide guidance on safety standards, and ensure adherence to Downer's safety procedures and standards.
- Document Management Framework: Ensure compliance with document management control frameworks and manage licensing and compliance standards.
What you'll bring
- Education & Qualifications: Vocational level qualification or above in Quality Management, Business Management, or related field. Lead Investigator and Auditor Certifications preferred.
- Experience: 10+ years in Project Management, Operations Management, Quality Management, or equivalent. Proven track record in driving business process improvements and enhancing performance.
- Skills & Knowledge: Strong stakeholder management, strategic initiative development, and understanding of Performance Management Frameworks and KPIs. High level of computer literacy and excellent verbal and written communication skills.
- Personal Attributes: Integrity, problem-solving skills, effective stakeholder management, and a commitment to continuous improvement and service quality.
More than anything, you'll have a strong work ethic, a positive attitude, and a drive to provide high quality outcomes for the Social Infrastructure and Citizen Services business unit and our clients.
Why work for us?
Working for the Social Infrastructure and Citizen Services business unit, means every day you will be enabling our communities to thrive. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You'll also find a range of benefits available such as:
- Training and development to support your career.
- Internal career opportunities across the Downer Group business.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
This exciting role offers you the opportunity to work in a dynamic environment with a highly successful organisation. If you are passionate about what you do and motivated to succeed, then apply now.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.
