Quality Coordinator

Quality Coordinator

6 Month Contract

South Perth, WA

There’s a certain feeling you get from working at RAAFA. It’s the feeling you’re a part of something special and we welcome people into our organisation who share our values.

RAAFA is excited to open expressions of interest for the role of Quality Coordinator, to work within our well-established Quality and Clinical Governance Team. Together this team will provide overall leadership and management to the Senior’s Living Team, ensuring the business exceeds compliance requirements. 

We are seeking someone who is prepared to go above and beyond, being accountable for monitoring and supporting our facility staff to deliver care and clinical outcomes that are our residents and clients expect and deserve. You will have the benefit of working alongside facility teams who are skilled leaders whilst being supported by the wider RAAFA Clinical Quality Governance Framework. 

This is a full time, 6 month contract, that reports to the Quality and Clinical Governance Manager.

About the role

The Quality Coordinator will work collaboratively with the Senior’s Living Team to oversee quality systems and processes that drive RAAFA’s Residential Aged Care and Community business (RAAFA Connect).

The role is diverse and requires a person who is passionate and self-motivated. You will apply your industry knowledge and skills to support a culture of continuous improvement, consumer engagement and quality service delivery. The role will be a champion of RAAFA’s person centered care model, RAAFA’s R.E.A.L Care Experience.

Benefits

• Attractive remuneration package, salary packaging, super 
• Vehicle for business and private use including fuel card or a Vehicle Allowance
• Mobile phone and laptop for business and private use
• South Perth location with on site parking
• A number of other discounts and offers with leading brands

Key Responsibilities

Under the guidance of the Clinical Governance and Quality Manager the key duties of this role include:

• Support in the coordination of accreditation requirements ensuring sites are prepared for external audits.
• Monitor industry for changes in industry quality/compliance legislation and manage organisational responses.
• Monitor client feedback and support Managers in responding to feedback.  
• Support in coordinating and monitoring RAAFA’s internal auditing program.
• Attend onsite monthly Quality Meetings to support the team to meet their monthly quality KPI’s.
• Conduct on-site auditing as required.
• Monitor and support facilities to submit National Quality Indicators and Serious Incident reports.
• Coach and develop managers to build capacity within their teams to ensure the organisation exceeds compliance with legislated quality standards and other industry standards and guidelines.
• Provide quality reports to the General Manager Residential Care with analysis and recommendations. 
• Work within the RAAFA management team to positively respond to recommendations that arise from the Aged Care Royal Commission.
• To attend all RAAFA Residential Aged Care Facilities on a regular basis, where is it expected they will engage with key stakeholders including facility personnel, older persons and their representatives.

About You

You will have as a good knowledge of the Aged Care environment and the current and new Aged Care Quality standards as well as demonstrated experience and understanding of the complexity of providing Aged Care services across multi-sites. You will promote good and fair leadership and a positive team culture as well as bring exceptional communication and interpersonal skills, with a highly flexible hands on approach.

Key Requirements 

• Current AHPRA registration as a Registered Nurse is desirable.
• Demonstrated experience in a quality management role, preferably in an aged care environment.
• A good working knowledge of the Aged Care Quality Standards.
• A passion for working in Aged Care and genuine care and respect for older people.
• Demonstrated computer proficiency and experience in using an electronic care management system, preferably iCare and the Microsoft Windows suite of tools including Excel.
• Experience in delivering strong, reliable and credible systems and processes.
• Current driver's license and willingness to travel to RAAFA’s various locations.

For more information or a confidential discussion, please call us on 08 9288 84***or email ***************@raafawa.org.au

RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to closing date.