Quality Manager

DUTIES & RESPONSIBILITIES:

• Direct and coordinate the company’s quality program, including quality management systems and procedures. 
• Determine, negotiate and agree in-house quality procedures, standards and/or specifications 
• Perform internal quality audits to both regulatory and customer requirements
• Contribute to the overall business strategy whilst maintaining a collaborative relationship with other departmental managers; Sales, Engineering, Operations, Supply Chain and Finance
• Promote a positive and accountable culture in which employees are encouraged to engage and take lead in a continuous improvement environment
• Ensure Quality Team reduce non value added activity in all processes by using lean / kaizen tools and techniques
• Compile quality control reports, create statistical process control metrics, manage non-conformity material discrepancy reports and recommend continuous improvement activities
• Assess customer requirements and ensure these are met
• Act as a catalyst for change and improvement in performance/quality
• Prepare monthly summaries of quality issues for presentation to the senior management team. 
• Monitor the ongoing performance and outputs of the quality process
• Work with Operations to apply pertinent Six Sigma Green/Black Belt attributes and other quality procedures appropriate to the business objectives. 
• Support Purchasing with annual business reviews of key suppliers. 
• Work with Engineering on new component introduction, alternative raw materials, tooling requirements, test plans, and product qualification requirements. 
• Communicate and share the company quality philosophy to key personnel in the company. 
• Keep senior management abreast of significant developments identified during quality control activities. 

SKILLS & EXPERIENCE REQUIRED

Strategic

• Anticipates the impact of change and rises to the challenge, with the ability to accept risk and uncertainty (Dealing with ambiguity)
• Able to understand the business needs and drivers (Business Acumen)

Operating

• Able to define, work within and improve business processes based on immediate and future business needs (Process management)
• Will set clear, stretching goals and assign responsibilities that bring out the best work from people (Directing others)
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)

Courage

• Can identify the skills required by the business and hire effectively (Hiring and staffing)
• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict management)

Energy and Drive

• Will dependably achieve what he or she sets out to do, and expects others to do likewise (Drive for results)

Personal and Interpersonal

• Able to motivate a wide range of individuals, including direct reports, team members, and project members (Motivating others)
• Firm and diplomatic when negotiating (Negotiating)

Qualifications

Essential:

• Six Sigma green belt

Desirable:

• Six Sigma black belt
• ISO9001 lead auditor qualification.

Experience

Essential:

• experience leading a quality function/ team 

Desirable:

• experience within a quality engineering, or quality control position
• Zero Defects philosophy 
• QMS Implementation, development & operation

Skills, training or special knowledge

Essential:

• Understanding in Geometric Design & Tolerancing (GD&T)
• Use of Quality tools, such as: FMEA (design & Process), Process mapping (SIPOC)
• Problem solving; including root cause analysis, corrective action

Desirable:

• Use of Minitab statistical software
• Statistical Process Control (SPC)
• APQP/ PPAP (automotive/ Aerospace or other industry)
• 8D problem solving

Quality Assurance

Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.

Contribute to general improvements in the quality and key activities of the department/area.

Training

Participate in training where required.

Health, Safety and Environment

Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.

To be safety conscious and report any safety hazards to the HSE representative.

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