Quality Manager, Casual | Lavarack, Qld

You might think you already know a lot about Bupa. You'll know we provide health insurance and aged care services across Australia, and you've probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health services to 85,000 Defence Force members and their families across more than 50 locations in Australia.

About the role

Based at the Lavarack Health Centre in Townsville, the Quality Manager will be responsible for the management and maintenance of the Quality Management System within the health unit. You'll coordinate data collection, internal audit schedules and manage local quality initiatives at all the health facilities within the health unit. In this exciting role, you'll oversee the management and investigation of clinical risks and incidents across three health centres and clinics providing services including dental, medical, physiotherapy, mental health, nursing, general practice and referrals to specialists.

You will:

• Support development and implementation of a systems approach to health care delivery across health unit
• Be the local lead agent and point of contact for all issues around health services accreditation and performance against standards
• Be the local lead agent and point of contact for the Garrison Health Operations Audit Framework including self-assessments and clinical audit schedule
• Provide training and direct assistance in clinical quality improvement methodology for personnel in the health unit
• Action clinical improvement tasks
• Provide the required reports to and participate as an active member of the Regional Clinical Governance Working Group
• Undertake tasks associated with the resolution of complaints, clinical reviews/investigations and clinical incidents

To deliver real outcomes in this role you will be an inherently confident and influential communicator who enjoys working with people of all backgrounds in a complex operating environment. You'll be capable of taking a system-wide view of models of care across the health unit.

You will also require:

• Australian citizenship
• A minimum 5 years full time equivalent experience as an AHPRA registered health practitioner
• Current unconditional and unrestricted registration with AHPRA
• The ability to hold and maintain a baseline security clearance

This is your opportunity to make a real impact on the health services we provide in support of the Australian Defence Force and help shape the experience of defence members accessing health services.

You'll also enjoy all the benefits of working with Bupa in Australia including:

• Tangible employee benefits and discounts on Bupa products and other health and wellbeing initiatives
• A supportive team where your contribution is truly valued - our people love working at Bupa!
• Opportunity to build your career with a Global leader in healthcare

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.