Quality Manager

All Care Australia is experiencing an exciting period of growth and change, positioning the company as a leader within the human services sector. 

Are you ready to make a significant impact within our dynamic team? We're seeking an exceptional Quality Manager who can step into a new and pivotal role for our organisation. If you possess strong leadership acumen, unwavering attention to detail, boundless enthusiasm, and an appetite for taking initiative, we want you on our team!

The ideal candidate will be willing to travel between Gold Coast, Ipswich, Toowoomba & from time-to-time Mackay.

About Us:

All Care Australia provides therapeutic home environments for young people with histories of complex trauma, abuse, and neglect. We care deeply about the wellbeing of vulnerable children and young people and aim to make a positive difference in their lives.

All Care Australia uses a trauma-informed approach when supporting the young people in our care. Our goal is to provide the young people with a sense of family, support to heal, a chance to positively connect with others and the opportunity to rebuild their lives.

We deliver services aligned with our values and our practice framework. 

Our values:

• Respect: we see people’s value and co-create opportunities for a bright future.
• Integrity: we show our uncompromising ethical principles and value.
• Safety: we work with people to carefully mitigate risk while living a full life.
• Excellence: we use continual improvement to strive every day for best practice.

The Quality Manager, in collaboration with Operations Managers and their care teams, holds the responsibility for continually developing and implementing a quality framework that is both compliant and effective. This framework is designed for All Care Australia’s Child and Family Programs including Out of Home Care Residential Services, aiming to guarantee the delivery of high-quality care and foster a culture of continuous improvement.

We can offer flexible work arrangements and an attractive remuneration package including:

• Phone
• Laptop
• Vehicle Allowance

Key responsibilities:

• Develop, implement, and maintain a quality framework that supports optimal outcomes in relation to quality assessment and monitoring, complaints resolution, education, and consumer engagement. 
• Develop, implement, maintain and adhere to auditing processes / plan that includes physical inspection of residential care sites and desktop analysis of digital records pertaining to client care.  
• Review service delivery practices, policies, and procedures to ensure residential services undergo continuous improvement. 
• Provide strategic advice via informal and formal channels to the All Care Australia’s Management teams regarding legislative, contractual and compliance standards. 
• Build and maintain positive relationships with relevant government agencies and stakeholders regarding legislative, contractual and compliance standards. 
• Review report data, identify trends, barriers, and recommendations to ensure continuous quality improvement and risk management.  

Knowledge, Skills, and Abilities:

• Thorough understanding of Work Health and Safety, Child Protection and Data Protection legislation. 
• Ability to manage and work within a professional relationship-based framework that embraces challenge and change, critical reflective practice and partnership including a focus on best practice with high support and high accountability. 
• High level of verbal communication skills, including the ability and confidence to build and maintain positive relationships with internal and external stakeholders. 
• High level of written communication skills including the ability to author reports. 
• High level of organisational and administration skills with proficiency in Client Information Systems, Microsoft Office and Teams. 
• Ability to prioritise effectively and multi-task in a busy environment.

Reports to:

You will report to the General Manager

Essential Criteria:

• A tertiary qualification in human services or relevant field/ industry experience. 
• Demonstrated a minimum of 5 years' experience in the child protection sector. 
• Experience in leadership and management of a team in the child protection sector with an understanding of this environment's complexities. 
• Detailed understanding of the Queensland child protection system and adherence to the child protection quality standards. 
• A current Paid Blue Card that does not expire within three months (Or willing to obtain). 
• Current and Valid LCS2 Check (Or willing to obtain). 
• Current open driver's license. 

If you have what it takes to be successful this role, we would love to hear from you. Please attach your resume and cover letter to your application.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

All Care Australia acknowledges the traditional custodians of the land on which we work and pay our respects to their Elders, past, present, and emerging throughout Australia.