Quality Manager

Who we are

Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.

Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.

We want you to be part of our journey, so pull up a chair, and find out what it means to work in our Quality team.

The purpose of this role is to to ensure all areas of Freedom's Quality Management are proactively managed and coordinated to ensure products conform to mandatory quality standards, business expectations and customer requirements. 

What you'll be doing

• Improving product quality to drive reduce warranty and returns claims.
• Work with Store teams to better control store claim and recoveries from suppliers.
• Work with Merchandise Team, Agents, Sourcing Office and vendors to ensure new products meet Freedom and mandatory product standards. This includes product testing, packaging, assembly, finishing, legalities and functionality.
• Respond pro-actively to all store and supplier issues and inquiries. As well as other areas to reduce quality issues 
  such as product training, store communications etc.
• Work with relevant teams to liaise with key stakeholders such as customer service, stores and product safety committee to improve product safety.
• Ensure product returns are comminicated and maintained correctly in the warehouse management systems.

Who you are

• Prior experience in quality management, manufacturing and/or compliance(consumer product experience is an advantage).
• +3 years of retail experience. 
• Strong understanding of implementation and implications of Risk Management principles.
• Engaging communication that is regular, clear and consistent.
• Understands, anticipates and provides solutions to meet the needs of customers. 

Perks of the job

• A Competitive Salary + Superannuation 
• Limitless career growth opportunities - A development plan built around your goals and beyond. We offer access to internal and external training programs! A career with Freedom can take you anywhere.
• 25% staff discount across all Freedom products, including sales prices.
• Work in a friendly and collaborative environment.
• Hybrid working arrangements once established in the position 

Have a voice, make an impact, and find your seat at Freedom.

Freedom to grow. Freedom to think. Freedom to be.