Quality Officer - Community Aged Care - Sacred Heart Local

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart

Working part-time (22.8 hours per week) within the HCP and CHSP programs at Sacred Heart Local, you will support the Program Manager to provide direction and leadership to the team. You will foster a continuous improvement culture, that exceeds the Aged Care Quality Standards obligations and enriches both the client and staff experience.

You will also work closely with the SHM Quality division ensuring that all activities undertaken at Local, are consistent with SHM’s broader risk and continuous improvement frameworks and other standards that SHM adheres to. These are informed by QIC Health and Community Service standards, Human Service Standards and National Standards for Mental Health Services however knowledge of these standards in not required.

Further details, requirements and key selection criteria can be found in the position description. Click here to see the position description

• Implement a quality program that ensures high quality services to clients in accordance with the Aged Care Quality Standards and Principles
• Work with the Manager SHL and SHM Quality division to develop and implement Continuous Improvement activities
• Support the team to maintain an effective Incident Management System
• As senior member of the program, provide guidance to the team in implementation of organisational wide Policies and Procedures
• Chair and Facilitate regular SHL Quality Meetings
• Liaise with the ACQSC in matters of complaints, compliance and SIRS reporting

The successful candidate will have:

• Demonstrated experience within a community/health service setting
• Sound understanding of the quality and compliance requirements in Aged Care
• Demonstrated ability in leading and influencing teams
• Demonstrated problem solving and analytical skills
• Ability to work within a small team environment and exercise a high degree of autonomy, manage time effectively and meet deadlines
• Advanced interpersonal skills, including the ability to engage with people experiencing homelessness and deep disadvantage.

• Working for one of Melbourne’s most highly regarded not-for-profits with excellent career opportunities
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
• Access to in-house training
• Opportunity to purchase additional leave
• Flexible working conditions
• Being located in the heart of St. Kilda

To join our team, simply scroll down and enter your details below.

Applications close: 5pm, Monday 18th March 2024.

For more information about the role, contact Elizabeth Kitchin on 0499201***.  

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

All appointments are subject to Police Checks and certain roles require additional pre-screening as outlined in the position description. Sacred Heart Mission complies with all industry standards which entails many of our roles to require a NDIS Worker Screening Check.

The health and safety of our team and communities is paramount to Sacred Heart Mission. Accordingly, we require all workers attending the workplace to provide evidence of having three doses of the COVID-19 vaccine or a valid medical exemption certificate.