Reception/ Admin Officer

An exciting opportunity to join a leading community services organisation in a newly created role.

ABOUT US

Circle Green Community Legal is a not-for-profit community legal centre providing state-wide specialist legal services in employment, workplace discrimination, residential tenancy law, family and domestic violence, and humanitarian services. Our Purpose is to create a system, place, and space to ensure a safety net of best practice legal advice, education, and advocacy in our specialist fields.

WHAT WE CAN OFFER

• Permanent Full-Time Position
• Generous salary packaging 
• Additional paid leave – up to 10 days inclusive of public holidays over the Christmas/New Year period 
• Great team culture - work with a team of passionate and caring professionals on meaningful work.

OUR VALUES

Fair and equitable - We are committed to creating access to legal advice, education and advocacy so human and social rights can be upheld.

Holistic - We deliver wraparound support that addresses people’s needs to enable access to justice.

Collaborate for change - We are stronger together. We collaborate with our clients, staff, partners, and government. We welcome partners who create better access to justice and permanent solutions.

Regenerate - We create a support system for each other so we can create a better world.

ABOUT THE ROLE

The Reception / Admin Officer role is the first point of contact for clients, contractors and visitors to Circle Green. You will provide comprehensive front of house service and phone intake support, ensuring our clients and their families feel valued from their very first interaction, as well as undertake general administrative duties.

Working as part of the Corporate team and reporting to the Reception Coordinator, you will interact and engage with the three legal teams to support client focused service delivery in a busy reception environment. You will provide coaching and training as directed, to a small pool of volunteers responding to a high call volume and providing professional and efficient  client service as the first point of contact and throughout the intake process.

Responsibilities of the role include:

• Meet and greet clients and visitors and provide exceptional customer service.
• Maintain a tidy reception area and oversee meeting room bookings and enquiries.
• Ensure incoming phone calls are attended to in a prompt, professional and efficient manner.
• Open and close down reception area each day.
• Provide phone support for each of the three legal streams.
• Deliver services in accordance with the appropriate processes for each of the legal
• Support volunteers as directed, to undertake the client intake process.
• Build and maintain strong relationships with each service area to support client experience.
• Coach and train volunteers as directed to provide phone support and intake 
• Escalate calls/ enquiries when required.
• Other reception and administrative duties as required.

ABOUT YOU

We are seeking an individual who has strong customer service skills and experience in an administrative/ reception role within a similar environment.

The suitable candidate will have:

• Demonstrated experience using Microsoft Office suite and ideally, experience using a client management database.
• Excellent organisational and time management skills.
• Ability to work independently with limited supervision.
• Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.
• Advanced computer skills including word processing, spreadsheets, and database applications with a high degree of accuracy
• Experience or interest in the legal services sector.
• Demonstrated commitment to human rights and social justice issues.

Working at Circle Green means working for a purpose and making a meaningful difference to the lives of the people we work with. Join a team of passionate and diverse, like minded professionals committed to creating accessible justice, and providing best practice legal services in our specialist field. 

APPLY NOW

To apply, please submit your CV and a Cover Letter addressing the selection criteria. Application close Friday 15 March 2024.

Please note that shortlisting, interviewing and appointing may begin immediately. We reserve the right close the position prior to the closing date. Early applications are encouraged. 

If you have any questions, please contact **@circlegreen.org.au or call 08 6148 3***.