Receptionist

Nirvana By The Sea is one of the most popular resorts on the Gold Coast, it's located on the beautiful Kirra Beach, 5 minutes from Gold Coast Airport and walking distance to the busy Coolangatta area. 

Nirvana By The Sea is a 4.5-star self-contained apartment building, a very busy resort which has just won another traveller's choice from Trip Advisor.

An exciting opportunity has become available for a casual Front Office Receptionist who strives in providing excellent customer service, building rapport and is looking to grow their career in the Hospitality Industry.

Your main responsibilities will include:

• Receiving and processing reservations, checking in/out guests
• Meeting and greeting all guests and answering the telephone
• Identifying opportunities to improve service delivery through the use of feedback
• Check the online reviews and social media page on a daily base,
• Identifying and recommending changes to improve business and operating efficiencies
• Providing back-up support to other departments as required.
• Enter all necessary data in the computer system and be able to balance at the end of a shift
• Undertaking general clerical & administrative duties.

The ideal candidate will have the following skills and attributes:

• A Passion for customer service
• Minimum 12 months previous experience in a 4-5 star property
• Experience using a reservation System
• Well developed technical and admin skills including advanced computer literacy ( Microsoft Word, Excel and Outlook)
• The ability to work effectively in a team as well as individually and under pressure
• Excellent time management skills with the ability to multi-task
• Excellent attention to detail
• Have professional presentation grooming
• Ability to be flexible with shifts.  The position is for approx. 25 hours per week and may include weekend/s days.  

In return, the successful applicant will receive a competitive salary, uniform, car parking and the opportunity to be part of a friendly and dynamic team.

Only shortlisted applicants will be contatced.