Receptionist

Job Description: Receptionist

Key Stakeholders: Clients, Team, Owner

Salary: Level 1-6 Casual Support Services Employee

Award: Health Professionals & Support Services Award.

Salary: Level 1-6 Support Services Employee (depending on experience)

Hours: 30- 40hrs/fortnight.  Hours may fluctuate.

Planned Start Date: June 2024

Probationary Period: 6 Months

Benefits:

• 11% superannuation contributions (increasing as per government regulations)
• Professional growth within the business
• Be apart of an amazing team and make a difference in people's lives

Not Just Bendy Hypermobility Services is seeking a reception superstar to join our team, starting as a casual (15-20 hours/week) and progressing onto a permanent part-time basis (2-4 days per week) after completion of probation period. Our ideal candidate will be self-motivated, take ownership of their work, have great attention to detail, love systems and processes, flexibility with hours and thrive in a busy environment.   

This role is fast-paced and multi-faceted, and your responsibilities will include: 

• Managing the day-to-day operations of the clinic, including clinic presentation 
• General reception and administrative tasks 
• Support and manage physiotherapists requests and diaries 
• Oversight of billing and claims 
• Resolving patient concerns and feedback 
• Facilitate patient-centred care within the clinic 
• General housekeeping including tidying and cleaning of the clinic 

Essential qualities and experience: 

• Prior experience in the medical/allied health field is highly desirable 
• Ability to work independently and work calmly under pressure 
• Accuracy and attention to detail 
• Experience with billing and reconciliations 
• Understanding and/or experience with NDIS is advantageous 
• Experience with Nookal or HICAPS is an advantage but not essential 
• Exceptional communication skills 
• A passion for supporting the needs of diverse individuals 
• Ability to commit to the role – both in requirements and hours, with  flexibility around the hours you work – We are open between 8am-630pm Monday to Friday and also Saturday mornings 
• Flexibility to work extra hours when other staff are sick or on leave including school holidays and Saturday morning 

About You 

• You demonstrate integrity, honesty and trustworthiness 
• You are organised and excel at prioritising your time 
• You show initiative, always seeking out what else needs to be done 
• You are open to constructive feedback, able to work independently, but also willing to follow directions 

Benefits: 

• Work in a new and modern physiotherapy practice custom built for hypermobility – large private rooms with low allergens 
• Large modern reception desk with plenty of room as well as lockers and bright and welcoming staff room (with coffee pod, teas, sweet biscuits and pretzels) 
• Access to Pilates rehab gym outside of work hours for your own strengthening program 
• Friendly, supportive workplace – get ready to laugh as we like to keep an energized environment 
• Small team environment 
• Newer practice open to adjustments in work flow efficiencies and a rock star practice manager and business manager to back you up 
• Opportunities for role to grow into an allied health assistant for anyone undergoing training in this area 

About Us 

Not Just Bendy Hypermobility Services, has been created due to a real need in the community to understand, assess and manage the complexity of problems associated with Hypermobility Spectrum Disorder and the Ehlers-Danlos Syndromes. We are industry leader with all our Physiotherapists and our Exercise Physiologist focused solely on this chronic, complex condition and its best management. 

Hypermobility is a very misunderstood condition in the general medical community, and our therapists have found their calling – educating, empowering, and rehabilitating our mostly female clients. We are an industry leader in Hypermobility in Brisbane, with all our Physiotherapists and our Exercise Physiologist focused solely on this chronic, complex condition and its best management.  We have a large referral base and work closely with a large network of medical professionals across Queensland. 

Not Just Bendy is very busy and has grown quickly since opening at our new premises at Eight Mile Plains in June 2022.  We are a tight knit team who share a passion and would love you to join us. 

 Applications that do not include a cover letter that specifically refers to the requirements of this job will not be considered.