Receptionist

Position Objective:

Health in Mind Orange is a busy psychological services practice based in Orange. Our administration and management staff are critical to the smooth and efficient running of the practice. Our policy is to provide high-quality administrative support to our clients, clinicians and staff. It is our culture to work in a supportive and friendly team environment. We strive to undertake all duties in a team based, caring and supportive manner and provide an exceptional standard of care to clients and staff at all times. 

We require a receptionist who will complete all reception based duties and work within the established team. 

The position is permanent part time (3-5 days per week), with flexibility about work days and hours. 

We welcome all levels of experience and training, and are mostly looking for someone with high level of interpersonal skills and willingness to enthusiastically engage in our team and serve our clients and our staff with respect and care. 

General administrative duties:

• Customer support of clients: booking of appointments and billing/receipting for all clients
• Payments and invoicing of accounts, and processing of medicare rebates. 
• Diary management and assistance of clinicians
• Data entry, scanning and filing information
• Reconciling of daily activity reports in practice management software.

Essential Criteria: 

• Excellent interpersonal skills.
• Caring, compassionate, a respectful nature, and ability to work with vulnerable mental health clients.
• Excellent organisational skills
• Willingness to work with persons of diverse backgrounds, including religious/faith background. 
• Enthusiasm to work as part of a collaborative and supportive team.
• Good ability to problem solve and show initiative in the workplace
• Computer literacy and ability to learn new programs (practice management software)
• Strong commitment to client confidentiality
• Professional presentation and good phone manner. 
• All staff are required to hold a Working with Children Check number and undertake a police background check. 

Desirable criteria: 

• relevant training or administration experience

Wages will be commensurate with previous experience and capability.