Receptionist

Progressive Physiotherapy Group are hiring!

We are looking for our next amazing team member to welcome patients to our beautiful new clinic. 

We are dedicated to providing 5 star treatment for our patients with a team of 4 clinicians…and growing!  You would be essential to the clinic’s efficiency in supporting the team and being our first point of contact for our patients.  Our patients are our ‘why’ in everything we do to ensure they receive the very best in their healthcare journey. 

We are on the hunt for a friendly, positive and motivated receptionist who fit within our team culture. Is this you or someone you know?! We can’t wait to meet you.

Full job description:

Our wonderful team of clinicians are passionate, motivated and positive, and provide best practice care for each and every patient (and usually most of their family). 

As our practice continues to grow, we are looking for an enthusiastic, friendly person with exceptional organisational skills and strong customer focus to join our team.

The Role:

This position will be the first point of contact for our practice and therefore requires strong customer service skills.

We are looking for someone with outstanding administration, communication and reception skills. We value compassion, friendliness and enthusiasm as equally as important as the above skills. We want to ensure the successful candidate is a great fit for our team as we strongly value a positive and supportive work culture and job satisfaction in each role within our company.

At Progressive Physiotherapy Group, we support each other. Therefore, teamwork is highly valued and the ability to work in with a team, take direction, assist colleagues and delegate during busy times are important skills to have and be able to demonstrate.

The ideal candidate will:

• have previous experience in providing exceptional client service and building ongoing relationships within a reception environment
• take initiative to build and improve processes, and always willing to give 100%
• genuinely care about contributing to and building a strong, safe work culture
• actively participate in the success of the business
• demonstrate outstanding communication skills, presenting professionally in both face to face, and via verbal and written communication (phone, email)
• be a professional, confident, approachable and friendly person
• demonstrate outstanding attention to detail
• demonstrate efficient and strong organisational skills
• demonstrate a positive attitude, willing to work hard, and display patience and empathy for our patients and staff
• be quick thinking, have excellent problem-solving skills and remain calm under pressure
• demonstrate integrity, reliability, trustworthiness and responsibility
• have experience in appointment scheduling and management with strong computer literacy skills
• prioritise work and able to work autonomously
• be well presented, punctual and are flexible in working hours 

Tasks include but are not limited to:

• Managing the phones and emails
• Welcoming clients and families to the practice
• Managing patient bookings
• Organising and confirming funding
• Managing & processing all referrals (Medicare/NDIS/private)
• Taking payment, sending invoices and issuing receipts
• Collaborating with the clinical team and admin team
• Formatting and sending patient correspondence
• Ordering stock required for the clinic and therapists
• Contributing to the presentation of the clinic
• Liaise with referrers & medical professionals
• Contributing to improving systems & processes of the clinic
• Performing other duties as required

Desired experience & attributes:

• Excellent communication and interpersonal skills
• Experience in an allied health practice
• Experience using Cliniko Practice Management Software desirable
• Strong computer literacy skills
• Ability to problem solve, multitask and prioritise clinic administrative tasks
• Skills in social media/marketing are desirable

We are looking for someone who can commit to 3 days of work. 

If you believe you’re the amazing super star we are looking for, please forward your cover letter and resume to introduce yourself and why you would love to work for Progressive Physiotherapy Group, to Director and Principal Physiotherapist Corinna Hull at ****@prophysiotherapy.com.au 

Only shortlisted applicants will be contacted. We will be shortlisting and contacting applicants asap so be sure to get your application in now.

We are looking forward to hearing from you and can't wait to meet our next PPG team member!