Receptionist

Are you looking for your next opportunity?  then we have your new position as Receptionist in our team at Hearing Aid Specialist Geelong. 

If you love variety and a fast paced, never dull environment, then this is the role for you. 

Hearing Aid Specialist is a well-established, locally owned multi-clinic practice with a history of over 30 years in serving the hearing impaired.

The position is Permanent Part time with the flexibility of 3-4 days and regular office hours of 9am-5pm in Central Geelong.

The position requires an enthusiastic and motivated person who is committed to exceptional customer service, patient care and keen to support our Allied Health Practitioners and team members.

It is a busy Clinic with multiple referral pathways that will require suitable candidates to be able to multitask, have mental flexibility, prioritise, and attend to details efficiently and effectively. 

Duties will include, but limited to

• Greeting clients, visitors and determining their respective needs
• Answering phone calls and finding appropriate solutions to enquires
• Responding to client and staff emails
• Maintaining patient records, including appointments and billing
• Assisting clients with payments, using eftpos terminals etc.
• Extensive use of allied health practice software and other software packages
• Awareness of staff locations, various referral pathways and associated invoicing requirements.
• Preparing and readying work and following up where needed for practitioners.
• Schedule, rescheduling and confirm patient appointments, both in-person and over the phone.
• At all times maintain confidentiality of patient personal and financial information

Required:

• Attention to detail.
• Kind and respectful
• Must be reliable and flexible.
• Sound computer knowledge is required- proficiency with Microsoft and email is essential
• Excellent phone manner, and an understanding of good customer support. 
• We are looking for someone who is proactive and willing to learn.  It is a role that requires flexibility as there are constant interruptions to the role. This is a position working within a very dynamic environment. 
• Experience with diary practice management software would be advantageous but not essential. 
• Excellent communication and interpersonal skills are essential to ensure a positive patient experience.
• Strong organizational and multitasking abilities will help maintain the clinic's efficiency.
• A professional appearance and demeanor contribute to our welcoming environment.
• Ability to manage busy phone lines while multitasking effectively.
• Exceptional customer service skills to uphold our reputation for patient care.
• Always maintain a professional personal presentation.

Wages as per Health Professionals and Support Services Award 2010

On successful completion of your probation, you will be paid higher than award hourly rates.